Metro Bank is listed under Banking & Money in Birmingham, Alabama.
Metro Bank (metrobankpc.com) has 269 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Daniel N.
Absolutely shocking customer service, my bank has been frozen by this bank for over 2 weeks. Called them every single day to resolve but they blame over departments. Do not even consider having a bank account with Metro bank.
Ikenna E.
This is the worst bank in England!. Money disappearing from accounts, taking them over 2 months to deal with an Atm matter for charging and debiting my account without paying out the cash and still waiting to hear from them. Useless bank compared to others on the hight street. Very rude staff that hung up the phone while i was making complaints. I'm done with them!
Dhanu D.
My local branch is Uxbridge. Staff are unfriendly and some services nor available. Eg: if magic money machine is out of order, cannot deposit more than 5 bags of coins. But other branches are accepted. Staff said that its branch policy. But nothing written to explain at counters or Uxbridge branch. I have decided to switch my banking to barclays bank. Very disappointed
Sophie B.
Took my money twice . And they tell me system is updating balances aren't what they should be . This is suposed to be a bank for christ sakes.
Manjeet S.
I was at Metro Bank Uxbridge to see if I could get an update on my credit card. I have to say that the staff are not very friendly in fact I found the assistant manager absolutely miserable to deal with as she was doing me a favour by being there. I approached Billal and asked if he could help as I looked up he gave a smirk to the assistant manager. When I asked he couldn’t answer my questions regarding my credit card being reinstated so she interjected. I explained that I had spoken to Juliette in Hayes & had no response back. So this assistant manage I believe called Manpreet said I would have to go to Hayes. This is absurd that she couldn’t access their data base, being the same bank! Then internally she messaged them while I’m waiting not saying anything 5min later says that Juliette is on holiday and she can’t get to her emails. She went on to give me the same spiel about have to wait 6months. I told her that I had applied for a C.C with another bank and it was about to arrive, so I don’t know if I should move my money from this bank to another, she replied it’s up to you if you want to close the account or not. Very unfriendly and unprofessional. All this time Bilal sitting next to her not serving anyone else and looking like a rabbit in-front of a cars headlights. This use to be a good bank with good people, where have they all gone ? And why employ rude, unprofessional & unhelpful people who have NO interpersonal skills? Metro Bank really need to retrain their staff on a monthly if not daily basis!
Ohipo A.
shameful, they discriminate against my company, because it does business with Algeria and they say that it is a country of risk, while it is a current bank account.
mehboob K.
Shame really,However i feel that the whole experience inc the app is better at Starling.This means that I will be soon switching out the Metro account for another one elsewhere.
Sara-Jayne P.
This Bank is the worst I have come across, they never admit when there wrong, over a 100 was taken from my Daughter's account they say they don't know where it is gone, I don't think that they even tried to find out,
