Metro BankReviews of metrobankpc.com

"Kelly Day" I have just been on the phone to Metrobank and I spoke with a lovely member named Moses at the Ilford branch, he was very knowledgeable and made my experience a positive one... Thank you Moses, great member...

Metro bank is worce bank in uk we been with metro for 10 years recently I been away to Australia with no reason they blocked my card and then starting asking about who’s people in uk I transfer money are year ago where did you get a cash you put in your account to be honest that’s a stupid thing I ever herds I decide to close my bank that is disrespectful act from the bank I strongly advised to costumer open the bank account some where’s safe metro will freeze your money you can’t trust the bank where your money not safe and also every month I had to get a new card because they keep blocked the cards they give us lot stressed make sure you open British bank account like Halifax are Barclays metro is American bank and your money not safe they will keep asking you about your money and where come from even they can see where the money gone are coming in your account that’s absolutely disrespect to costumer’s who they need to trust

Been with bank when they 1st started out .needed help with a fraudulent transaction was given poor advice by member of staff when this could have very easily been avoided . All this over a £1.77 payment has now cost me a days work £225 and the upheaval of resetting my whole account .shocking behaviour

Unfortunately,not the kind of service available that was offered at the start of the business. Metro bank in high Wycombe, England, has lost the quality quite significantly. To open an account for my 11year old,who already has a young savers account,I was given new information every time I visited up until round 6. Being patient is not a problem for me but rude and arrogant behaviour towards a customer is not something tolerable. I was told by a member of staff that I never saw them two days ago and that member of staff was not even working on that day. I had to take my child to my old Barclays bank and got the job done in a much politer manner. Not to forget,they were also very busy this morning. Advice for new customers, think before you decide to bank with metro in high Wycombe.

Rubbish bank. Want 90 year old in laws to drive 200 miles to change their address even though they did it in branch before they moved. Unhelpful on phone, no email contacts, online systems poor.

Online banking set up is impossible and takes forever. We have wasted so much time on the telephone trying to access our money. When we finally gained online access we did a £1.00 test payment to make sure our money was received by the correct bank/payee. All correct. So went ahead with actual amount we needed to pay to today to the same already tested account. Received a text saying payment on hold until we ring Metro! Spent 20 minutes waiting for an advisor then bank closed 8.00pm furious pretty much wasted afternoon and important payment still not made. Just appalling. If a problem why not ring us? Just hope we can access our money tomorrow. Very upsetting and totally unacceptable.

Metro Bank has extremely rude and unprofessional staff, very poor customer service and not friendly policies. Actually they have structural racist policy. I have never seen so badly mannered Bank in my life like Metro Bank. I will not recommend either my enemy to have anything with this unserious and time wasting Bank. I am very disappointed.

I left UK for a holiday, tried to pay for a visa, however the transaction was declined. Even I wasn't able to withdraw money using any ATM. Contact the CC, They are very good for apologise, and sorry to hear that and take care. No metro bank any more