Metro BankReviews of metrobankpc.com

I had a negative experience with Metro… I had a negative experience with Metro Bank recently. I applied for a loan from for £23,000, and although it was approved within an hour, they froze my account completely. This caused me to miss my direct debit and affected my credit score. Additionally, I was charged double for my house insurance due to the missed payment. The customer service at Metro Bank directed me to email them to resolve the issue. Overall, I feel frustrated and disappointed with the bank's service. I plan to switch my account as soon as I can, as my account has been blocked for over seven days, making it impossible to make purchases or receive money. I hope Metro Bank can improve their customer service and address these issues."

Been waiting for a mortgage decision from Metro for 11 weeks, now our broker can’t even get them to answer the phone. Apparently they have a 30 day queue back log to look at, and don’t bother to update our broker with progress. Gone elsewhere for our mortgage now, which was approved in days.

Metro bank is the only bank that does not cover for a disputed transaction. They are the only bank that does not protect their customers when making money transfer to stop the transfer if it to an incorrect account. All other bank have a strict system of having the name and account number matched before sending money across. Where as Metro does not. I will be cancelling all my and my families Metro bank accounts.

Even though I produced my birth certificate, (which is a document provided by the government!!) they would not change my name back to my maiden name as I requested. They needed proof of divorce.... That could take years! I called to complain.... They still wouldn't change it! Absolutely ridiculous!!! I will be closing my accounts and open a new bank account elsewhere!!!

Wouldn’t even give 1 star but I have to to be able to write this review do NOT bank with metro bank I transferred £700 in to my metro account from my other bank account it cleared from my other bank but did not show up in my metro bank called them up they said no nothings coming in ! The money has left my other account metro have no idea where my money is but are blaming my other bank wich I’ve banked with for years and years never had a problem transferring the money has gone in to every account I’ve ever transferred to and never been a problem ! Please do not bank with metro useless and con artists.

4 days - restricted account over £5 transfer from family which we have transferred thousands over the years! Wont release my account! Have wages, bet winnings i cannot access nor change, have direct debits failing! Mental health issues, son who has health issues! Need specialist milk and medication which i need the money for! Absolutely no one at metro cares if you and your whole family died and if it was because of metro they would just turn round and say you didnt read the terms and conditions😂 along with that statement i was told that what they are doing to me is in their Ts & Cs yet when i went onto them and red the section i was told to! It did not say anything that the supervisor at metro was saying and did suggest a trip to specsavers was needed for them! Please save you and your family and AVOID THIS BANK! I am going through courts and FCA and ombudsman and i dont wish it on anyone

Worst possible choice for expats new to the UK trying to build credit. They don’t support Open Banking. They claim they do, but I’m here to tell you, I have not found a single lender that can pull your bank statement electronically from Metro. More and more lenders every day insist on this and will not accept paper statements as proof of income. I’ve wasted a year with Metro. I now have to switch to a bank that does support this and wait a full SIX MONTHS to be eligible for a car loan from any lender. Why not just use Metro then as the lender to buy a car? LOL they don’t do that.

I needed a replacement debit card so walked into my local branch on a Sunday (which you can't do with other banks) and after providing my driving licence to prove my identify I just had to wait a few minutes for a debit card to be printed for me. I have always found the branch staff to be friendly and efficient.