MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

627 approved reviews, newest moderated first

J.C. L.
Mar 19, 2022
Fuyez Metamask
Bonjour, je me suis fait vider mon portefeuille, soit 12000 € en ETH. C'est surement de ma faute (c'est metamask qui le dit).... Eux il n'y sont pour rien bien sûr. Le pire est de voir sur etherscan que mes économies sont sur un compte où il y a 300000$ et de ne rien pouvoir faire. Fuyez Metamask car tout va bien jusqu'au moment où.... Et c'est alors trop tard.
Response from MetaMaskJun 10, 2022
Contactez notre service d'assistance, nous pouvons avoir des ressources supplémentaires pour vous aider dans un cas avec les forces de l'ordre : https://support.metamask.io et cliquez sur le bouton bleu "Démarrer une conversation". Le bot posera quelques questions puis vous connectera.
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Tazbo D.
Mar 15, 2022
Abysmal support
Support is utterly appalling. The worst of the worst. If you can get a response at all, you will have achieved something. The downside of that is the response is undoubtedly not going to address the issue you need help with. I changed my mind about this industry and regulation. It really does need oversight and accountability.
Response from MetaMaskJun 10, 2022
We're really sorry it's taken us so long to reach out. We're adding to our support staff so these delays don't happen in the future. Reach out to our helpdesk: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
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Murat C.
Mar 13, 2022
RUN!! SAVE YOUR MONEY
Hackers playground. Never ever trust this wallet. Expirence talks.
Response from MetaMaskJun 10, 2022
We're really sorry that happened. The code that makes MM is open source and regularly reviewed. We encourage our users to verify the security of the software the use. Heres the code for ours: (https://github.com/MetaMask) An educated user is some of the best security there is. If there are unauthorized transactions on your account; reach out to our helpdesk: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
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selcuk
Mar 5, 2022
Verbrecher?!?
Das aussperren eines ganzen Landes zeigt wie unseriös diese Gesellschaft ist. Das man Millionen von Menschen einfach das Geld wegnimmt ist ein Verbrechen. Werde diese Plattform von nun an meiden, da ich nicht beraubt werden will wie die ganzen Iraner. Diese Menschen können ihre coins nicht mehr verkaufen wenn die Preise abstürzen oder steigen bzw. Wenn sie dringend an ihr Geld müssen.
Response from MetaMaskJun 10, 2022
Wir müssen in Übereinstimmung mit den Gesetzen der Gerichtsbarkeiten handeln, in denen wir tätig sind. Dazu gehört das Sperren einiger Dienste für sanktionierte Länder. Benutzer können ihre IPFS-Server in den erweiterten Einstellungen ändern. https://metamask.zendesk.com/hc/en-us/articles/4783916052251
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Victoria
Mar 4, 2022
Be very aware about this company !!!I…
Be very aware about this company !!!I only authorized a transaction with them once using my debit card to link a transaction. All of a sudden the next morning I started to get fraudulent activities on my debit card and tons of money was taken out of it. I hope my identity does not get stolen ad I used my drivers license as a confirmation with them. DONT USE THEM EVER THEY ARE SCAMMERS !!!!
Response from MetaMaskJun 10, 2022
We dont have the ability to charge a debit/credit card. That happens through one of a few partners. That said, we very much value the security of our users, and an issue like this is a major concern. Please reach out to our helpdesk, so we can investigate.https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
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Agenda S.O.S. A.
Feb 28, 2022
Am serious time-waster
A serious time-waster, loser-of-my-Etherium. I am thoroughly disappointed. It's equally-unreliable partner in woes, opensea.io recommends it as being "popular". They each thoroughly deserve their very low Trustpilot ratings. Oh, how much time, frustration, and eventually loss of value I could have saved had I only checked with Trustadvisor before following the crowd to Metamask.io and Opensea.io!
Response from MetaMaskJun 10, 2022
I mean, ~400 reviews on Trustpilot vs 10m downloads and a 4.5 avg reviews on Android. We only just became aware of TrustPilot. (hence the delay in response) Stop by our community support forum if you need help, there's a ton to know in web 3: https://community.metamask.io/
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Artheria A.
Feb 20, 2022
Swap or trade cryptocurrency
I tried to swap Ethereum for Shinja Inu. Site continue to request more money for fees. $100 should be enough but not for Metamask. I am looking for another site to swap coins. Far too expensive. I try to avoid using Metamask if possible. Best to find another site to swap or trade.
Response from MetaMaskJun 10, 2022
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://community.metamask.io/t/what-is-gas-why-do-transactions-take-so-long/3172
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RoyWasTaken
Feb 19, 2022
metamask is dogsh*t cant login to my…
metamask is dogsh*t cant login to my wallet although I have the seedphrase and everything @metamask ik, but yall wanted some keystring too? the seedphrase was correct but it said i need to put in the keystring.
Response from MetaMaskJun 10, 2022
Its pretty picky about the syntax for your SRP. It wants only the 12 words, with a single space between. Stop by our community support forum if you need help. https://community.metamask.io/
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