MetaMaskReviews of metamask.io

Response from MetaMaskOct 26, 2023

We vragen niet om een e-mailadres om MetaMask te gebruiken. U ontvangt waarschijnlijk bulk-e-mails die zich richten op crypto-gebruikers. Het compromitteren van gebruikersgegevens is tegenwoordig maar al te gebruikelijk geworden (hier is een voorbeeld van hoe ze aan uw e-mail kunnen komen). Omdat dit allemaal crypto-gebruikers zijn, is de kans groot dat veel van deze gebruikers op zijn minst de naam MetaMask zullen herkennen. Ze gebruiken deze tactiek om oplichting legitiemer te laten lijken. - https://www.coindesk.com/policy/2023/08/25/ftx-blockfis-customer-data-compromised-in-kroll-hack) Dit is een van de belangrijkste redenen waarom we überhaupt niet om die informatie vragen. Als u vragen heeft, kunt u contact opnemen met onze helpdesk. Wij delen graag onze kennis en ervaring: https://support.MetaMask.io en klik op de blauwe knop 'Start een gesprek'. De bot zal een paar vragen stellen om u te helpen doorverwezen te worden naar het juiste ondersteuningsteam.

Response from MetaMaskOct 26, 2023

Sorry for the delay in response. (FRT, i suck. I am so sorry) Thanks for the feedback (I've been trying to make the argument that there's too much friction with the bot connecting to the Support team. People need a person when they need help. The bot is helpful, but not perfect.) There are a few ways to reach a person. https://support.MetaMask.io - is the main support page (Start a conversation button starts a chat with the bot, which should pass you to the support team after you answer its questions - This is a secured chat, so is the best way to chat with us about private details) These are public (so please don't post any personal details like name, email, wallet address, etc) but we're also here to chat, answer questions, etc. Reach out, we love to share our knowledge and experience. Community forums: https://community.MetaMask.io/ or Discord: https://discord.gg/Consensys (#MetaMask-General is the best channel for MM questions/concerns)

Response from MetaMaskOct 26, 2023

To be clear, we didn't ask for an email address to create your MetaMask account. We probably don't even know your email address. (unless you sign up for the newsletter, community calls, etc. Even then your MM wallets addresses are never connected to an IP, email, or any personally identifying information. We strive to keep our data analytics as anonymous as possible) This is all solid advice. Here's some more articles with some of the details about scams we see, and steps to keep yourself safe. https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3 If you are ever unsure, go with your gut. Be skeptical, it will keep you safer in web3. If you need help, you are not alone. Please reach out, we're here to provide our knowledge and experience, and we love to share. Menu > support from the app/extension or on the web: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.

Response from MetaMaskOct 26, 2023

Sorry for the delay in response. Do you have a ticket number or conversation iD? We take the quality of our support teams services very seriously. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.

Response from MetaMaskOct 26, 2023

Gracias por usar MetaMask. Si necesita ayuda, hay una función que le gustaría que agreguemos o piensa en algo que podríamos hacer aún mejor, háganoslo saber: https://community.MetaMask.io

Response from MetaMaskJun 5, 2023

That sounds like a common scam. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Response from MetaMaskJun 5, 2023

Danke für die Rezension. Unser Ziel ist es, unseren Kodex, unsere Nutzungsbedingungen und unsere Abläufe im Allgemeinen so transparent wie möglich zu gestalten. Schauen Sie auf der Community-Seite vorbei, wenn Sie mit dem Team chatten möchten, Hilfe bei etwas benötigen oder Ideen haben, wie wir uns verbessern können. https://community.MetaMask.io/

Response from MetaMaskJun 5, 2023

Vous avez un numéro de ticket ou un ID de conversation sur lequel je peux effectuer un suivi ? Nous prenons la qualité de notre assistance très au sérieux et n'avons exclu de nos services d'assistance que les personnes extrêmement abusives. Nous essayons de fournir autant d'informations que possible, mais nous sommes quelque peu limités dans ce que nous pouvons faire, en raison de la nature autonome de la technologie blockchain.