MetaMaskReviews of metamask.io

Response from MetaMaskMay 18, 2023

Cerchiamo di impedire ai truffatori di danneggiare i nostri utenti, ma non possiamo fermare tutto ciò che gli utenti possono scegliere di fare con i loro portafogli. Contatta il nostro helpdesk: https://support.MetaMask.io e fai clic sul pulsante blu "Avvia una conversazione". Il bot farà alcune domande e poi ti collegherà. Alcune letture su come proteggersi dalle truffe: https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3

Response from MetaMaskMay 18, 2023

We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected. Here's some more reading on how to protect yourself from common web3 scams: https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3

Response from MetaMaskApr 24, 2023

We never have access to accounts. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. The Support team should have responded with next steps you can take. Here's some additional resources on how to spot and protect yourself from scams in the future. https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3

Response from MetaMaskApr 14, 2023

We never have access to accounts or Secret Recovery Phrases. They are only ever stored locally, on your device. We can't leak information we never had. Blockchain transactions can't be reversed, and we don't charge for support. https://support.metamask.io/hc/en-us/articles/12091923128347-Sweeper-bots-scripts

Response from MetaMaskApr 24, 2023

Nosotros nunca tenemos acceso a cuentas. Intentamos evitar que los estafadores dañen a nuestros usuarios, pero no podemos detener todo lo que los usuarios pueden elegir hacer con sus billeteras. El equipo de soporte debería haber respondido con los próximos pasos que puede tomar. Aquí hay algunos recursos adicionales sobre cómo detectar y protegerse de estafas en el futuro. https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3

Response from MetaMaskApr 5, 2023

Many are people that dont know how to reach our actual support, and get scammed on Telegram on Twitter. Scammers are a scourge, i dont blame people's anger. (JIC you need to reach us directly - https://support.MetaMask.io/ - Click Start a Conversation. The bot will ask a few questions to help get you routed to the right team within support.) Thanks for using MetaMask. If there's a feature you'd like us to add, or think of something we could be doing even better, let us know: https://community.MetaMask.io

Response from MetaMaskApr 5, 2023

Nous avons en fait un système en place pour empêcher les utilisateurs de saisir leur SRP dans le chat avec l'équipe de support, pour aider à protéger la sécurité des utilisateurs. Votre exemple met en lumière un endroit que nous pourrions améliorer. Bien que les étapes pour aider à combattre un robot balayeur soient détaillées ici : https://support.metamask.io/hc/en-us/articles/5716855323675 - il s'agit d'un processus très technique, que les utilisateurs plus récents et/ou moins techniques peuvent avoir difficulté avec. Nous nous efforçons en permanence d'améliorer nos offres d'assistance, bien que cela dépasse actuellement notre champ d'action. J'espère que cela pourra changer à l'avenir. Merci d'avoir pris le temps de raconter votre expérience.

Response from MetaMaskApr 5, 2023

Desculpe pelo atraso na resposta. Monitoramos os canais sociais, mas a maneira mais rápida de entrar em contato conosco é pelo site de suporte. Entre em contato conosco para que possamos verificar o que está acontecendo de errado: https://support.MetaMask.io e clique no botão azul 'Iniciar uma conversa'. O bot fará algumas perguntas e, em seguida, conectará você. Você pode verificar o saldo exato de qualquer conta com um explorador de blocos. (bnbscan.com para cadeia inteligente BNB)