Andre F.
#FreeHex
#FreeHex Its fake De-Fi! Its blocking HEX after the wich hunt that the SEC is doing now! Metamask is supposed to be a De-Fi wallet!

A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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627 approved reviews, newest moderated first
Andre F.
#FreeHex Its fake De-Fi! Its blocking HEX after the wich hunt that the SEC is doing now! Metamask is supposed to be a De-Fi wallet!
Deivid
So many bad reviews can not be wrong - and those with 5* reviews looks like paid trolls also. Don't trust this app.
Response from MetaMaskOct 26, 2023
There are a number of reasons MetaMask is the most used self custodial wallet on Earth. We have a 413 reviews here. Check the Google Play/Apple store. We have more than 250,000 reviews there. (4.45 stars android/ 4.6 apple) Thus, TrustPilot reviews represents ~0.15% of only our Android reviews. We value user input anywhere that its coming from, but you're making a judgement based on an a tiny fraction of our user feedback. Reach out to our helpdesk if you need help with anything: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
brian H.
I received an email from my tax program, that said some airdrop may have caused a taxable situation, of course, you would not expect a tax program that you pay good money for to send you to a scam site for a scam airdrop. So naturally I went to the site, connected for the bare minimum allowing the site only to see my wallet and make suggestions" There was a button predominately in the middle of the page click here to receive your rewards. I clicked, and as expected meta mask app opened with the accept or reject, and showed an almost 900 fee for these unknown rewards. Naturally I rejected the transaction, yet 29,400 USDC left my wallet when I saw the usdc was gone from my wallet, of course I was sick about it, but I went to etherscan to see what happened. The last transactions landing page had warnings all over it clearly saying this transaction was approved for 0 spend and 0 gas, yet my 29,400 usdc was none the less in the transaction. I don't care for what reason, ethereum, metamask , and my tax program are all guilty. I think how can ethereum process a transaction that was approved for 0 spend and 0 gas. I don't know if MM had anything to do with it or not, I just know i was nearly blind with stress, and no one was listening, just blaming me HOW SICK as I had done NOTHING but reject the transaction. Somehow the code is allowed to be ran offline and deleted because it doesn't go back to solidity. The entire community that will tell me some bs when I know what I did and I know what I saw. However in haste but way to late I found out about the revoke function. The function changed the landing page to show I went online and approved a transaction, the only approval was the revoke. I saved the coin apum and the pages source code. someday I will be able to prove it but there is no defence or excuse for allowing a transaction that has clear warning and statements that 0 spend and 0 gas was approved. Later the only code that was saved in this immutable transaction was proxy spend faked contracts. Furthermore the site stayed up and the chain continued to process transactions from known scam address. When this is allowed to continue even though it has been way too slowly established that it is a scammer, and I dont know if after knowing this if while they it appears have no way to stop it, seems since they know for so long that it is a scammer why they cant at least track it all down to the thief. But no excuse nor is there a defence to not have the ability to immediately freeze all his transactions in an exchange. The exchanges also know or should have known that they are receiving stolen property, illegal every where I don't care if they are dex or not there code should have a function, that stops money laundering there is no excuse for that, yet forking bad code with no solution for this, seems while knowing what a huge issue this is would seem to make them culpable. Still the code in the chain I think is first in line to blame. You cant allow your chain to run suspicious code offline still letting transactions that are known to have not be approved, bombard the chain until it's lack of logic accepts a forged proxy spend contract whose code has been ran off chain allowed to blow up because it doesn't return to Solidity, and allow that chain to be called functionable. It's trash. Smart wallets are evelving and multisig, but those who have been robbed by trash code and spent monts so stressed that they could barley see, I couldn't tell my wife I'm old already had a heart attack and only God got me through this without having a stroke. If this has ever happened to anyone else please don't revoke but get a screen shot right away and please get ahold of me. You POS scammers, I know your tricks you will rot in hell and don't waste time with me I will just point out how evil you are hash 0xdf1947ffb0cd3861e69fd91cf5a5b397a60e530490151ca803f9e5c195131c8e
Response from MetaMaskOct 26, 2023
What Tax software was this? Id like to have a little... conversation with them (cracks knuckles) We don't run the Ethereum network (most blockchains are distributed, EG: owned by the various people that own/maintain the equipment that runs the network) We take fraud very seriously, and we are constantly working to prevent scammers from harming our users; but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk so we can help investigate and provide next steps: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Rox-roy C.
2 years of using the app it robbed me of 400$ in overpaying fees I hope the this company burns and all is prisoned.. bullZhit customer service 2012 app interface, laggy UI and constant ZHITTY security leading to theft and the ones who this is the customer service… they are the one leaking our info to scammers
Response from MetaMaskOct 26, 2023
It would be impossible for us to leak information that we dont have in the first place. We never have access to users accounts (our code is open, so you can verify this yourself: https://github.com/MetaMask - We never store users account data. Its only stored on your device, and is never stored on our services, or cloud providers) Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Brigitta M.
Ich empfehle es niemandem. Von Anfang an gibt es dabei nur Problem. Um das überwiesene Geld zurücküberweisen zu können, musste ich zweimal BNB überweisen. Zuerst sagten sie, wegen technischen Fehler war nicht erfolgreich. Zum zweiten Mal habe ich die Überweisung telefonisch mit einem sehr nette und hilfsbereite Mitarbeiter durchgeführt. Nach 30 Minuten akzeptierten sie alles und bestätigten sowohl mündlich als auch schriftlich, dass die Auszahlung erfolgreich war. Dies geschah vor 5 Tagen, also vor 4 Bankarbeitstagen. Momentan ist mein Metamask-Konto nicht mehr verbunden, mein Geld ist nicht angekommen und auf E-Mails wird auch nicht geantwortet. Nie wieder Metamask.
Response from MetaMaskOct 26, 2023
Kontaktieren Sie unseren Helpdesk: https://support.MetaMask.io und klicken Sie auf die blaue Schaltfläche „Konversation starten“. Der Bot stellt ein paar Fragen, um Sie an das richtige Support-Team weiterzuleiten.
Eric L.
Sorry, We are unable to locate this TxnHash 0xd04cc7b7abcba3680fd5a76d6477d32038252477aaedf856d1e599864a8f014d
Response from MetaMaskOct 26, 2023
Contactez notre service d'assistance : https://support.MetaMask.io et cliquez sur le bouton bleu "Démarrer une conversation". Le bot vous posera quelques questions pour vous aider à vous diriger vers la bonne équipe d'assistance.
Mitchell C.
Solid platform, great interface, everything works smoothly. But a little bit higher fees
Response from MetaMaskOct 26, 2023
Thanks for using MetaMask. If you need help, there's a feature you'd like us to add, or think of something we could be doing even better, let us know: https://community.MetaMask.io
Jo
Subscribed me to their emails without my consent. Clicking the unsubscribe button doesn't actually have anything on how to unsubscribe and replying to the email asking to unsubscribe hasn't worked either...
Response from MetaMaskOct 26, 2023
We don't ask for an email address to use MetaMask. You're likely getting bulk emails that target crypto users. User data being compromised has become all too common in today's age (here's an example of how they might get your email. As these are all crypto users, theres a pretty good chance many of these users will at least recognize the name MetaMask. Which makes the scam seem more legit - https://www.coindesk.com/policy/2023/08/25/ftx-blockfis-customer-data-compromised-in-kroll-hack) This is one of the main reasons we dont ask for that info in the first place. If you have any questions reach out to our helpdesk. We love to share our knowledge and experience: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.