Metabolic RenewalReviews of metabolicrenewal.com

Just got off the phone with the onboarding rep. I had everything explained to me in a very nice manner. Then he started to explain the powder use to me, which I was okay with. What I wasn't okay with, was that the 3 month supply that I had ordered was actually just for 45 days if used every day. This is not what was advertised on their website. I immediately cancelled my order. I find that this is misleading. The general idea is a great idea, but the company should not be scamming it's customers like this.

Terrible! They refuse to give you a refund even though it's clearly stated before you join - then they give you a number that doesn't work from the UK! Steer clear!!

Please do not do business with this company!!! Learn from my mistake and save yourself the hassle. They still have not refunded my money for items that I never even ordered!! Now they claim they can't find my account! This is a COMPLETE GARBAGE SCAM COMPANY WITH NO ETHICS!!! To the company: Nice trying to get this 100% honest review taken down!!! There is absolutely nothing you CAN do to "make it right". What you COULD HAVE done was NOT charge me for things I didn't order for starters AND provide transparent receipts for what I was being charged instead of trying to hide it, AND then maybe not give me the run around for OVER A MONTH when I asked for my money to be refunded AND then NOT tell me to return the items (which I had to pay for even though I never ordered them) but ignore it when I did return them, then say you "couldn't find my account" AND not refund my money until I emailed multiple people there the USPS tracking receipts and reported you to the BBB AGAIN. Can you explain why you consider all this "customer service"? All those things happened to me. It is 100% accurate and factual. If you treated me this way, I'm sure this is how you treat most customers and you deserve it if you recieve bad reviews!! (I provided my information so you can verify I am a real person, so Trustpiot has no reason to censor my review unless they are a scam too.)

The company sold me a weight loss and exercise program at a reasonable cost which I paid. When I had the phone call 3 days later with my onboarding specialist, he sold me $908 of products for 6 months. The phone call was staticky and dropped. He called back and it was not much better. He spoke with a heavy accent. I asked what the return policy was on the phone. He said there would be a phone number in the email to call. He sent an email with information of what was being shipped after the phone call. I was allergic to ingredients in one of the products. So I began calling for 3 days and emaiing. No response. After that amount of time, I decided I wanted to just cancel the whole order. I finally got a new customer service number to call. So I called it and got the run around that they would send me a return label. When the email came, there was no return label. I called back and spoke to the same party. He said he could not produce a return label yet. Every time I spoke to the customer service, the information changed. It turns out the product was shipped from the Jay Group out of PA 4 days after I tried to cancel the order. Today the credit card shows the whole order went through. This is a scam company. The program was not very expensive for the information. The expense comes in the pressure to buy their products and make the decision on a phone call immediately. I should have said no. I hope I get a full refund. On Dec. 8th I had received a return label. We sent it back and today the 13th of Dec., Fedex delivered it to the return location in PA. I am waiting for the refund in the near future as it was promised to me.

I quickly received all of my money back within the 90 days and was helped in a very friendly manner on the telephone with no problems at all. The only reason I stopped with the membership, is because I decided to join my local gym to help me focus on my goals.

I like the product but no longer wish to receive it, but I have the same issue as everyone else won't respond to E-mails. They have been taking payments for months and 3 payments per month for only one product. Extremely angry and disappointed

They took my money after saying the transaction didnt go through. No way to contact them, no email address online & phone goes to child protection. Beware