MerrellReviews of merrell.com

9 Working days waiting on a "4Day Reply promise" 2 pairs of Merrell Moab Speed 2 quality failures. 1st pair Gore-Tex missing in left shoe. returned and replaced at Store. 2nd pair literally fell apart, De-Laminating of the detailing around the toe crease on both shoes Collapse of the inner heal cups on both shoes creating a material crease which causes blisters when walking. Live chat never available, Customer Service cant/wont reply. Merrell did have a reputation for quality products, they are not demonstrating this in the Shoes I had purchased or in their customer service. Think twice before parting with your cash!!

Das Produkt habe ich noch gar nicht...aber die Lieferung ist schon mal katastrophal. Ablageort geht nicht, weil Unterschrift nötig. Das kann / könnte ich dann abholen in einem UPS - Shop, Montag bis Freitag 10 bis 18 Uhr. Super für die arbeitende Bevölkerung, die ja u.a. deswegen online bestellt. Und selbiger Shop hat nun auf der Webseite: wegen Bauarbeiten nur bis 16 Uhr geöffnet. Nie wieder!!

I've been wearing Merrell shoe's for the good part of 25 years, the fit is super for me customer service is well the best I've ever had with any issues you might have. The one issue i had was corrected in a timely manner .This was unexpected, they were quick,this tells me they stand by there products,just make sure you get the shoe's suitable for your activities, but if your like me if you got to have them just get them lol just know shoe's are designed for a purpose so get a pair and float and feal good,this is can tell you for certain

J'ai acheté une paire de chaussures de randonnée Moab et après 2 jours de marche, la semelle s'est décollée !!! Au prix payé, à fuir

Had an issue with my order - they resolved it quickly. I'm surprised to see the rating is so low for them.

No refund for returned items and no response from emails. Chat option disabled on the website so no way to contact. Give me my refund please.

I bought a pair of aggressive, waterproof hiking boots for my adventures in the Pacific Northwest. My adventures are in steep, rugged terrain and at times involve fording a steam or standing water in the cascade mountain range, Columbia River Gorge and central Oregon Caldera. The boots were beautifully designed, very rugged with excellent traction, good protection and very handsome aesthetic. One boot was found to be a bit uncomfortable for my left foot so after about 5 miles of use, I bought another pair of Timberland boots for rough terrain and moved the merells to my casual use shelf. A few months later, Still looking like new I embarked on a mushroom picking excursion and gave the merrells another try in less aggressive terrain. To my disbelief, one of the Merrell boots literally dissolved! The rubber lowers just crumbled leaving a very unhappy, soaking wet foot to trek back 2 miles in the rain. Mistakes happen, I'm understanding and tolerant so I called them up hoping to give them some R&D knowledge and hopefully get a replacement boot or boots as the other one was like brand new. Not only did they refuse to offer a replacement, they were plenty rude about their denial. Too bad MERRELL DISSOLVING Boots will never, EVER adorned my boot rack not my feet because I like their design and rugged appearance. Turns out their a third rate product with HORRIBLE customer service. I can forgive a product malfunction, things happen, but I CAN'T forgive poor service and product support. I now keep them handy where I can display their crumbling lower "waterproof" feature.

Schuhe zurück gesendet, seit 2 Wochen keine Antwort bzw Bestätigung obwohl Paket angekommen ist. Retouren verhalten nicht okay.