Sherman T.
TRUTH AND HONESTY REALLY MATTERS TO THE CONSUMER
TO BE QUITE HONEST WITH YOU, I CALLED YOUR COMPANY TO CANCELL MY REMAING CONTRACT BECAUSE OF THE AMOUNT OF MONEY THAT CAME OUT OF MY POCKET. I ASSUMED THE MAJORITY OF MY TOTAL COST WOULD BE COVERED, I WAS WRONG, MY OUT OF POCKET WAS ASTRONOMICAL. I FELT SOMEHOW THERE WAS A MISTAKE. BUT AS I SPOKE WITH ROB MARTCHINK, HE PUT MY MIND AT EASE, HE EXPLAINED IN DETAIL WHAT I NEEDED TO HEAR. HE WAS VERY HONEST, THOROUGH, AND CLEAR WHERE I FULLY UNDERSTOOD MY CONTRACT. HE PUT ME AT EASE. THANK YOU FOR THIS EMPLOYEE, HE WAS AMAZING IN THE TIME OF NEED.
Response from Merit AdministrationNov 21, 2024
Hi, Sherman. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!




