Merit AdministrationUSA's Top Service Contract Claims Administration Company
Merit Administration (meritadministration.com) has 214 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Insurance · Eureka, Missouri
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Showing 71 reviews with 1 star · Clear filters
ALANA
I don’t think you all are far on your customers with their claims
Response from Merit AdministrationSep 5, 2024
Hi, Alana. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email [email protected] with details about your experience along with your policy number, and we will be in touch.
Sheri R.
My transmission died last week and I sent in all of the paperwork from my last service (in April 2024) including a transmission check. You are trying to claim that since I waited 14000 miles between oil changes that you are unable to help me with my transmission replacement. Even the mechanic at the transmission place told you that shouldn't matter-- this is a transmission issue not an issue with oil change maintenance. I pay a lot of money monthly for what?!?! I am hopeful that you will still be able to help me!!
Response from Merit AdministrationAug 7, 2024
Hi, Sheri. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
PAUL B.
Elderly couple with out AC and its 95-100 in south Texas and 3 days now with no response and no idea of if it will be approved for repairs or not. Sent requested documents 2 days ago and they told us they will get back to us at their convenience.
Response from Merit AdministrationJul 26, 2024
Hi, Paul. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
Joan W.
Customer service is very horrible the way they talk to you is ridiculous. How we are suppose to be your clients and you are suppose to be there to help. My transmission went out they claim i didn't get the car serviced i got proof of the service paper now they're claiming i reset a transmission button that cant be located they been looking for reasons to deny my claim. 0/10 I DO NOT RECOMMEND! They are NO HELP. THEY'RE SO BUSY LOOKING FOR A REASON TO DENY YOU.
Response from Merit AdministrationJul 15, 2024
Hi, Joan. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
APRIL P.
Customer service is horrible the way they talk to you is not right we are your clients you are there to be help and services. My engine went out in my Hyundai Santa Fe 2018 i have not been in my truck for month waiting on them to make a decision they found a loophole denied my Claim
Response from Merit AdministrationMay 16, 2024
Hi, April. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email [email protected] with details about your experience along with your policy number, and we will be in touch.
Tamekia W.
I'm not sure how when you get your car service and they tell you. You have an engine oil leak and that was on 2/23 . But tell you don't worry about we will monitor it. Let fast forward on March 31 car starts smoking and this is the first sign something is wrong with your car.. Contact Merit to file a claim mind you this is the first ever after paying 2 1/2 years . It wasn't an oil leak but a cooling leak and to top it off they as for all this paperwork that of course they thought I wasn't going to have it. Paperwork was submitted after waiting a week and a half while my car sit in the shop. Only to be told they denied the claim because the vehicle was still being used after I was told it was an engine leak but turn out to be something else. Wow this is a rip off I have 6 more payments and never filed a claim. This is crazy to me the Supervisor talk to you like he don't care about a word you saying. Then threatens to hang up on you. Do not I mean DO NOT GET THIS WARRANT WITH THEM THEY WILL BE YOUR WORST NIGHTMARE!!!!!!!
Response from Merit AdministrationMay 16, 2024
Hi, Tamekia. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
Talya
To be honest, steer clear of this company they are not there to help you. The sales person is very vague when he sells you their warranty definitely leaves out all the most important things that will get your claim denied. They’re very strategic in this, they very much know how to steal your money. They are not there to help you they will deny deny and then deny your claim some more and after that, they’ll just deny it again even when you get them all the paperwork needed. I’ve already put in complaints with the Better Business Bureau on these crooks. They want nothing more than your money. They are not there to help you. They are there to rob you I promise you steer clear of this company they live for money and money is all they care about and they will just steal yours right out from under you. Also they have no compassion and their customer service is awful. I’ve been trying to get them to accept my claim for a month I was told during the sales call I could keep my own mechanic and just keep up with my oil changes and I will be just fine! I’ve done and they still won’t pay my claim. They are awful awful people and they know exactly what they’re doing, again they just want your money they don’t wanna help you at all. I honestly don’t know how people like this sleep at night. They have no problems stealing your money. I honestly do believe they get joy out of robbing people again they just want to steal your money. Please don’t fall for it like I did!! They are bad bad people!!!!!!!!
Response from Merit AdministrationFeb 23, 2024
Hi, Talya. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
Anthony
Beware !!!!!! This is the worst company out there period… please shop around for a better warranty company . I had nothing but problems with this company . They will find a way to decline your claim. It was a complete nightmare
Response from Merit AdministrationFeb 15, 2024
Hi, Anthony. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.