Leigh in R.
I received a letter in the mail that…
I received a letter in the mail that implied that my homeowner's insurance was expiring or had already expired. I called about it and they said that I needed to reactivate my account. After further questions, I found out this was a home warranty, not a homeowner's insurance policy. I had never had a home warranty account with them so it was deceptive for them to imply that I needed to REACTIVATE an account that didn't exist. They pressed me to start an account, but I didn't fall for it. I'm reporting it to our state attorney general for deceptive trade practices.
Response from Merit AdministrationApr 23, 2025
Hi,Leigh. We apologize for any misunderstanding in the advertisement. We serve thousands of customers every day by keeping their vehicles protected. If you would like to be removed from our mailing list, please contact us at [email protected].




