FAYCAL I.
To whom it may concern,
To whom it may concern, I just wanted to ask you to be transparent and point out the most important details of the policy when selling your insurance to regular folks who aren't expert in the insurance business, and don't read between the line, or don't have time to sit and read an entire booklet of insurance coverage. That said I respect your business and the employees that work for you. They where very good at demanding all kinds of documents which took me days to obtain while my car is setting at the shop NOT getting worked on. In conclusion your company should: First; let people know that the insurance value of the coverage will drop each year after you buy it. So if your car needs a new engine and it is worth more than your car's trading value, it may not be fully covered or not covered at all. Second; the documents required should correspond to the job. If it's a suspension problem, what is the point of asking for an oil change record?? It's just a waist time and preventing mechanics to work on the car. I call it simply stalling. Third; you must make service records a priority on your policy at the beginning of your sells pitch so people understand that if you are missing a single oil change, it WILL void their warranty. NOT put it in small print in the middle of your booklet. If you make these simple adjustments to your policy, you will get more satisfied clients, better reviews, less complaints, less lawsuits, and a thriving business. Thanks for your consideration and have a great day. Your costumer.
Response from Merit AdministrationApr 23, 2025
Hi,Faycal. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at [email protected], and we will be in touch soon.




