Merino.TechReviews of merino.tech

Love the product, 100% merino Great quality, fit, contacted support about how to dry- got fast reply. Looking now in kids set

I got a shipment where the clothes are defective - it has lose threads and are other parts with fuzz balls. The return is extremely slow l, and they ask for every single piece of detail of my purchase and still have processed my order after multiple weeks of starting the process

I had an issue with initial order and the response was disappointing. I shared my feedback here and the company recently read it and reached out to make things right 8 months later. The its never too late to make things right approach is appreciated and shows a customer focused culture. I do really like the quality of the merino t-shirts they make and getting a free pair of quality socks with many of their shirts is a big bonus. Thank you for doing the right thing in the end.

I have purchased a number of Merion Tech tee shirts and love them. However, as many note, they develop holes, especially on the stomach. I've learned not to tuck them in, and this helps---some. Interestingly, the first and best Merion shirt I bought from the company has lasted the longest without any holes. It had a distinctive knit, orange on the outside and a mix of brown and orange on the inside. It has lasted ten years--not one or two--without holes in front though is wearing thin in other ways. I once took a photo of it, and sent it to Merino Tech asking how I could purchase more. They said it had been a test sample and was no longer available. I cannot help but believe that it is no longer available because it lasts forever without getting holes in it (yes, it is 100% merino wool according to the label). I also purchased two REI-label 100% merino wool shirts years ago and today after much wearing and camping still no holes. Thus, it is possible of manufacture durable merino shits that do not develop holes within a few months. Why don't companies do this? Mac Feeley Berkeley CA

I placed an order with this company and they never sent the correct item. I contacted them multiple times to resolve the issue and requested either a replacement or a refund. Despite providing clear details and giving them ample opportunity to fix the mistake, they refused to refund me and did not correct the order. This has been a frustrating and disappointing experience. I would not recommend this company based on their lack of accountability and customer service.

I have emailed for the past three days. I want a return label. It gives a 30 day time limit and noone responds. time is passing. I don't want to be stuck with my items due to poor communication on the part of this company

I ordered a base layer set, during the Black Friday sale at a great discount, in the size indicated for me in the size chart. However, the fit was a bit too loose. I contacted Merino-Tech via email and asked to exchange, told them the size I wanted, and they agreed. I mailed the original set back to them with the free gift pair of socks they requested I return with the base layer set. Several days later I received an email saying they no longer have my size in the set I asked to exchange for and they would be refunding me. I went onto their website and they have the exact same product in separates. I realize they can make more on separates but when they said they could honor my exchange initially, it seems they might make an exception. However, they refused to send the separates even though they are the exact same product in the exact size and color I asked, and they agreed, to send. The difference is they are in 1 bag or 2 bags. Since I disagree with this decision, I asked to return my other items, still unworn, including a three pack of socks. I only got the items because of the sale. The socks arent even the color I ordered. They never sent the original color and I never received tracking for the socks like I did the rest of the order. So, I contacted Merino-Tech to ask of I would be getting the 3 pack of socks because I had nothing showing they were ever sent. They told me they were lost in the mail and that, unfortunately, they were no longer available. They asked if I wanted a different color and I told them what I would take as a replacement. I received the replacement pack. Now, they will not allow me to return the UNUSED socks because it is unsanitary and yet they requested I send back the free gift pair that I got with the base layer set or else they would not exchange my base layer set. The free pair is no more sanitary than the pair I paid for so I think we all know this has nothing to do with sanitation or customer service. It's the same reason they won't send me the EXACT SAME items in separates. I waited and bought this on Black Friday because that's what I could afford. I missed out on every other company's sales for Merino-Tech to pull this and leave me with nothing. I wouldn't purchase from them ever again because God forbid something doesn't fit.

For the price I really like the merino polo shirts