Merino.TechReviews of merino.tech

I’ve ordered my first youth large shirt for my son when it arrived it was an extra large. I emailed them to let them know and there was no response after 4 days. I ordered another one youth large the same thing happened again and they still haven’t responded to either email. I’ve sent multiple. I do not recommend unless you don’t want what you paid for.

Extremely disappointing return support I ordered three shirts from Merino Tech that did not fit. While handling returns to two different merino companies, I accidentally switched the labels and sent three Unbound Merino shirts to Merino Tech. I fully acknowledged my mistake and promptly contacted both companies. Unbound Merino located Merino Tech’s shirts, photographed them, and offered to help return them. Merino Tech responded that there was “no way” to locate my package because its warehouse receives hundreds of packages every day. The package has a USPS tracking number, Merino Tech order number, return label, and identifiable contents. I offered to provide and pay for a prepaid label if my property could be located. Instead of documenting a warehouse search, Merino Tech told me to ask USPS to return the package—even though USPS cannot retrieve a package after delivery. I accept responsibility for switching the labels. What disappoints me is Merino Tech’s lack of meaningful assistance after being notified. Mistakes happen; customer service is revealed by how a company responds to them. I will update this review if Merino Tech conducts a reasonable search and resolves the matter. UPDATE AFTER MERINO TECH RESPONSE: Tracking Number: 9202290382669177853298 Delivered BELLMAWR, NJ 08031 September 3, 2026 2:11 PM Arrived at Post Office PENNS GROVE, NJ 08069 September 3, 2026 6:27 AM Departed USPS Facility SOUTH JERSEY NJ DISTRIBUTION CENTER September 3, 2026 2:25 AM Arrived at USPS Facility SOUTH JERSEY NJ DISTRIBUTION CENTER September 2, 2026 11:51 PM Departed USPS Facility JERSEY CITY NJ DISTRIBUTION CENTER September 2, 2026 8:40 PM Arrived at USPS Facility JERSEY CITY NJ DISTRIBUTION CENTER September 2, 2026 7:03 PM In Transit to Next Facility September 2, 2026 3:41 PM Departed USPS Facility PITTSBURGH PA DISTRIBUTION CENTER September 2, 2026 12:04 PM Arrived at USPS Facility PITTSBURGH PA DISTRIBUTION CENTER September 2, 2026 9:03 AM In Transit to Next Facility September 2, 2026 8:00 AM In Transit to Next Facility September 1, 2026 6:28 PM In Transit to Next Facility September 1, 2026 10:13 AM Departed USPS Facility COPPELL TX DISTRIBUTION CENTER September 1, 2026 1:58 AM Arrived at USPS Facility COPPELL TX DISTRIBUTION CENTER August 31, 2026 6:51 PM Departed Post Office COPPELL, TX 75019 August 31, 2026 5:48 PM USPS in possession of item COPPELL, TX 75019 August 31, 2026 4:45 PM Pre-Shipment Info Sent to USPS August 31, 2026

I got a shipment where the clothes are defective - it has lose threads and are other parts with fuzz balls. The return is extremely slow l, and they ask for every single piece of detail of my purchase and still have processed my order after multiple weeks of starting the process

I placed an order with this company and they never sent the correct item. I contacted them multiple times to resolve the issue and requested either a replacement or a refund. Despite providing clear details and giving them ample opportunity to fix the mistake, they refused to refund me and did not correct the order. This has been a frustrating and disappointing experience. I would not recommend this company based on their lack of accountability and customer service.

I have emailed for the past three days. I want a return label. It gives a 30 day time limit and noone responds. time is passing. I don't want to be stuck with my items due to poor communication on the part of this company

I ordered a base layer set, during the Black Friday sale at a great discount, in the size indicated for me in the size chart. However, the fit was a bit too loose. I contacted Merino-Tech via email and asked to exchange, told them the size I wanted, and they agreed. I mailed the original set back to them with the free gift pair of socks they requested I return with the base layer set. Several days later I received an email saying they no longer have my size in the set I asked to exchange for and they would be refunding me. I went onto their website and they have the exact same product in separates. I realize they can make more on separates but when they said they could honor my exchange initially, it seems they might make an exception. However, they refused to send the separates even though they are the exact same product in the exact size and color I asked, and they agreed, to send. The difference is they are in 1 bag or 2 bags. Since I disagree with this decision, I asked to return my other items, still unworn, including a three pack of socks. I only got the items because of the sale. The socks arent even the color I ordered. They never sent the original color and I never received tracking for the socks like I did the rest of the order. So, I contacted Merino-Tech to ask of I would be getting the 3 pack of socks because I had nothing showing they were ever sent. They told me they were lost in the mail and that, unfortunately, they were no longer available. They asked if I wanted a different color and I told them what I would take as a replacement. I received the replacement pack. Now, they will not allow me to return the UNUSED socks because it is unsanitary and yet they requested I send back the free gift pair that I got with the base layer set or else they would not exchange my base layer set. The free pair is no more sanitary than the pair I paid for so I think we all know this has nothing to do with sanitation or customer service. It's the same reason they won't send me the EXACT SAME items in separates. I waited and bought this on Black Friday because that's what I could afford. I missed out on every other company's sales for Merino-Tech to pull this and leave me with nothing. I wouldn't purchase from them ever again because God forbid something doesn't fit.

Der Kundenservice ist sehr sehr schlecht. Das Anmelden der Retoure erforderte mehrmaliges Nachhaken. Das Geld habe ich bisher (2 Wochen her) auch noch nicht zurück bekommen.....

Terrible quality. Large hole developed in the front of shirt after wearing only 2 or 3 times.