Gail C.
I have been a BofA customer since 1982
I have been a BofA customer since 1982. My business, that has been in operation for more than 40 year processes, our credit cards through BofA merchant services. Owner beware! BofA in collusion with AmEx stole 392.44 out of my business account....Do not under any circumstance take the American Express card at your business. After being a card member since 1988 and operating a business for the last 40 years American Express has stolen $392.44 out of my account based on a lie that we damaged someone's vehicle. No pictures, no repair estimate just we damaged the vehicle. If I damaged your vehicle would you be o.k. with me not getting paid? Hell no you would want your vehicle fixed. As would I. I have repeatedly tried to get some proof from BofA or AmEx of the alleged damage. BofA told me to take the owner to court? It is not my responsibility to take the CM to court for a payment I legally obtained - it is the CM responsibility to take me to court if I damaged their vehicle and didn't repair it. This is fraud and B of A and AmEX are in collusion - at very least show the business owner a picture if they damaged the vehicle or how about a repair estimate. Crooks! On March 28, 2022 we were called to remove a car that had been illegally parked. This was a legal impound, I have the authorization to impound, right of redemption and a copy of the invoice provided to Arshit the CM. Now before you think we are the bad guys here remember this guy was parked in someone's parking spot. When we were paid for our services Arshit paid with an American Express card and the chip was successfully read and the credit card processing center approved the charge. At this time the owner of the vehicle took delivery of the vehicle and drove off. I have provided pictures of the vehicle before we towed the vehicle date and geo stamped showing damage to the bumper and what appears to be radiator fluid leaking from the car before it was towed. On April 11, 2022 I was notified by Merchant Services at BofA that the card member was disputing the charge because, “not supposed to damage car”. My company disputes we caused any damage to the vehicle. After providing my proof that the vehicle had already been damaged (including drainage under the front of the car before it was towed) I was initially credited back the money I was due. But wait a minute then Arshit the CM came back and said he signed the paperwork before he saw the car. O.k. but you would still go back in the office and say, "hey you damaged my car", right? Even if as he then said he didn't notice the damage until he got home, odd as he claims we damaged his radiator, wouldn't a light go on, wouldn't you take a picture? You mean Arshit who was born in 1990 didn't have his phone handy to shoot a picture of the damage? Is anyone but AmEx and B of A buying this? After Arshit came back and said he didn't notice the damage AmEx came back and stole the $392.44 again out of my account for a 2nd time without so much as a picture showing why they took the money or denied my proof. So the nuts and bolts are this....If you are a card member you can lie and be believed but if you take the American Express card and you can prove your case with pictures and documentation but they will still steal money. DO NOT TAKE AMERICAN EXPRESS CREDIT CARDS AT YOUR BUSINESS IF YOU WANT TO BE PAID!!! This statement is provided from a former American Express cardmember since 1988.