Bank of AmericaReviews of merch.bankofamerica.com

WORST BANK EVER. I recently got a Travel Rewards card and a few weeks into my trip I tried to use the card to purchase a flight. It was flagged as fraudulant for some unknown reason and the strange part is that they paid for 85% of the ticket and not the other 15%! I have never heard of this before. When I tried to contact them to resolve it they only allowed ONE form of verification which is a code sent though your phone number. I didn't have an international calling plan set up as I bought a local SIM card at my destination. I do have a google voice number though which they refused to use even though that number has been on file with them for the past 15 years!!! The only other way they offered was for me to go into a local branch... ummm, that is noT an available option, hello. They basically refused to verify me in any other hundreds of ways they could have and refused to help me solve my issue. So now I have no flight, no useable credit card, and no way to get it resolved. All for NO REASON. I should mention that I planning on being out of the country for 1-2 years and even when I tried to explain this to them and they were basically fine with not resolving the issue and leaving me stranded in another country with no credit card. That is UNACCEPTABLE. I can't tell you how infuriating it is to work with this bank. I will be closing my accounts immediately

I do not recommend this bank. They have taken money from me and as an overall bank, they are not a good bank. They are very disrespectful in the branch and still to the state they will not return my money.

Review for Bank of America: ⭐☆☆☆☆ I have been a loyal Bank of America customer for over 10 years, consistently making payments on time. Recently, while traveling abroad, I missed a payment of around $10 because I didn’t have regular access to my online account. To my shock, BofA closed my credit line without any prior notice via email. I discovered this only when I tried to purchase a ticket. Despite attempting to resolve the issue through the mobile app and calling international support, I received no assistance. The customer service was unhelpful and informed me that they could not reopen my credit line. To make matters worse, I am currently under a medical situation and desperately need access to my credit card, which is now closed. This experience has left me extremely disappointed and frustrated with BofA’s lack of support and communication.

I have and account for years ,3 months ago they start taking out $12 dollars monthly fee is very disappointing & unfair,soon I will moved to a better bank .I give the a - -0

I’m traveling out of the country with boa travel card. First purchase was declined. They asked verification through sms / app, and I’ve verified it. They told me to retry the purchase. Second time failed again, and they completely blocked the card. I need to call their customer service. so i called them (their international phone). 30 minutes later, they said they can’t fix it, and told me to call another phone number (which is only opened during business hours). so i called the second time, 1 hr later, they said it was fixed. i looked at my boa app, it says it’s still blocked. I thought it might need a while. 24 hr later, it was still blocked. Like hello????? Why did he say it was unblocked when it’s clearly isn’t. Calling a third time, the solution offered was to visit a financial center for ID verification. I’m abroad, making this suggestion impractical and nonsensical. What’s the point of a travel card that can’t be used or fixed while traveling? Additionally, the time spent on hold with customer service has been a complete waste if no real assistance is provided. This has been a deeply disappointing experience. I would give me a 0 star if I could

Have been with bank of america since 1996. Anything over $1 was declined, check or card. In February they allowed an $8000 check to go through causing an overdraft of $4380!! They refused to correct it and when I complained (every month) they closed the account. Now they just took the overdraft from my other accounts!! They are dishonest and someone had to have signed off on this overdraft. They are not for businesses, we had to scramble as this caused us to lose our malpractice insurance and we were threatened with closure. I am changing my accounts to a more honest bank. DO NOT BANK WITH BANK OF AMERICA

Have been using them since I was 19, services are less and less. There is not even a bank or ATM within 40 miles of my home. I guess it is time for a change

They no longer charge overdraft fees👍 they just block payment. In need of more training and courtesy