What would you like the power to do? For you and your family, your business and your community. At Bank of America, our purpose is to help make financial lives better through the power of every connection.
Bank of America (merch.bankofamerica.com) has 27 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Nicole C.
Again custumer serdo not get their act together. When I do to a physical boa they have all my informations up to date . Only customer service do not... i am so upset because I have no way of using even my checking account they locked it. Unbelievable I have no way of using any of my accounts. I am going to write a negative review every day....
Gail B.
This was actually my bank a cpl yrs ago. There employees were so helpful to me when a scammer tried to deposit a fake check in my account.
John A.
⚠️ WARNING TO ANYONE BANKING WITH BANK OF AMERICA OR ANYONE WHO IS CONSIDERING THEM AS A FINANCIAL INSTITUTION ⚠️ I was a Bank of America customer for more than 10 years. During that time, I trusted them with millions of dollars flowing through my accounts. Then, without warning, my accounts were suddenly shut down. I was given no meaningful notice, no reasonable opportunity to prepare, and no clear explanation that justified what happened. Even worse, Bank of America has held my funds for approximately four months, and as of today, I still have not received my money back. Think about that. You can bank with a company for more than a decade, keep substantial amounts of money with them, follow their processes, and still wake up one day to find your accounts closed and your money inaccessible. This experience has caused serious disruption, stress, and financial damage. I never imagined that an institution I trusted for so many years could treat a longtime customer this way. I am sharing this as a warning: do not assume your money will always be accessible simply because it is sitting in a major bank. Keep backup accounts, diversify where you hold your funds, maintain detailed records, and have a plan in place in case your bank suddenly decides to end the relationship. This is my personal experience with Bank of America, and I would strongly encourage anyone using them—especially business owners—to protect themselves and seriously consider whether they want to continue trusting this bank with their money. Bank of America, I am still waiting for the return of my funds and it has been over 4 months.
Carlos G.
after being with Bank of America the bad is more than the good taking in consideration they are playing with my money doing bank transactions in ways we the card holder ignores ..... Bank of America is not working for the client when they cancel your debit card out of gods knows what reason they have done that 3 times in 18 months I reside at the border for years and without a notice they feel that your buy is a fraud and the card gets cancel . once in Buenos Aires Argentina twice in Tijuana . then you need to wait for them to send you a replacement card ...... my choice will never be Bank of America they are a mediocre not customer friendly service .
Harlan F.
I've always been a Bank of America customer, so this experience caught me completely off guard. Recently, I noticed a small but unfamiliar transaction on my credit card. Although the amount was small, it still caught my attention. I tried to check the details through the bank's app, but the transaction information was vague and lacked a clear explanation of its purpose. I thought a phone call would clarify things. However, I was too optimistic. The automated voice system drove me around in circles for a full 25 minutes. Every option seemed to lead me back to another menu, and getting to a live agent seemed impossible. What should have been a simple problem turned into an argument with the voice assistant—it was infuriating. Finally, I requested a callback, and thankfully, they did. The customer service representative who answered was polite, patient, and clearly understood my problem. Once I got to a live agent, things moved quickly; they explained the transaction and resolved the issue for me.
Jan P.
Went in to cash my bonds after many years with BOA commercial and personal accounts. I forgot my drivers license and the wouldn’t help me. I went to Truist cashed bonds, came back to BoA with license and immediately closed all accounts . Bastards.
Stanley M.
After having an account for 44 years it was canceled in September 2025 because I deposited an unknown bad check
Kanagalingam R.
kanagalingam rekan $100000
