Mercer Carpet One Floor & Home Reviews | Read Customer Reviews of mercerfloorandhome.com

Mercer Carpet One Floor & Home Reviews | Read Customer Reviews of mercerfloorandhome.com

Mercer Carpet One Floor & Home reviews

58 approved reviews, newest moderated first

Denise T.
Jul 29, 2016
Excellent, seemingly scratch have proof floors!
None of our pets or children have been able to scratch our new wood floors!! Not only are my floors excellent, but the service was caring and polite and the staff seemed genuinely interested in my satisfaction and well being.
Response from Mercer Carpet One Floor & HomeJul 30, 2016
Thank you Denise for taking the time to share your experience! We're thrilled that you are so happy with your new hardwood floors and your experience with Matthew and the rest of the Mercer Team. If there are ever any questions, please don't hesitate to contact us!
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Cindy B.
Jul 28, 2016
Wonderful experience
Jeff was my salesperson. First of all he was so knowledgable. He knew a lot about hardwood floors and carpeting. Was not pushy! He took his time with us. It was a wonderful experience from start to finish. My floors look amazing! Jeff is an asset to Mercer Carpet One Floor and Home!
Response from Mercer Carpet One Floor & HomeJul 28, 2016
Thank you Cindy for taking the time to share your experience! We're thrilled that you enjoyed working with Jeff and are so happy with your new hardwood floors! If there are ever any questions, please don't hesitate to contact us!
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Ken & Gerda Z.
Jul 27, 2016
Knowledgable
Knowledgable of merchandise to present facts and let customer chose.
Response from Mercer Carpet One Floor & HomeJul 27, 2016
Thank you Ken & Gerda for taking the time to share your experience! We're thrilled that you are so happy with the expertise and service that you received. If any questions arise, please don't hesitate to contact us!
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CJ K.
Jul 27, 2016
Very Helpful and Knowledgeable
My wife and I shopped around multiple stores looking at different carpets. When we walked into Mercer, Matt immediately helped us. He knows what he is talking about and walked us through the different options, and what the actual differences in the carpets are. They were very responsiveness throughout the whole process and had reasonable prices.
Response from Mercer Carpet One Floor & HomeJul 27, 2016
Thank you CJ for taking the time to share your experience! We're thrilled that you are enjoying your new Master Bedroom carpeting and so pleased with the service provided. If any questions arise, please don't hesitate to contact us.
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Dotti B.
Jul 20, 2016
a long distance experience
I needed carpeting in my newly purchased condo in MD before moving in from Ohio. Katlin was extremely helpful, and professional....directed me to a local store to choose carpeting and color, and took care of all of the many details on her end to order, deliver and install on time before the big move. My daughter in law also worked with Katlin in Md to give access to the condo for the work....and she too was impressed with the workers, the completed product and the speed with which they installed the carpeting.....and we love how it looks!! A big shout-out to a wonderful team!!
Response from Mercer Carpet One Floor & HomeJul 20, 2016
Thank you Dotti for taking the time to share your experience! We're thrilled that you are so happy with your new carpeting and our service! If any questions were to arise, please don't hesitate to contact us!
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Duncan
Jul 15, 2016
Excellent Service
i called mercer carpet. A representative came to my home at a time convenient to me. She was on-time, courteous and professional. She listened to all of my instructions, and answered all of my questions in a very pleasant manner. When the installers came, they already had my instructions and they did an outstanding job!!
Response from Mercer Carpet One Floor & HomeJul 15, 2016
Thank you Duncan for taking the time to share your experience with your project consultant, Katlin, and the rest of the Mercer Team. We're thrilled that you are enjoying your new flooring and the service provided. If any questions arise, please don't hesitate to contact us!
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Mike and Brenda S.
Jul 14, 2016
Good Job
Enjoyed working with Mercer. Matt and Jim were very helpful. We appreciate upgrades offered. Installation guys were great. Went the extra mile in making repairs made necessary due to poor workmanship of other installers.
Response from Mercer Carpet One Floor & HomeJul 15, 2016
Thank you Mike & Brenda for taking the time to share your experience with your project consultant, Matthew, and the rest of the Mercer Team. We're thrilled that you are enjoying your new flooring and the service provided. If any questions arise, please don't hesitate to contact us!
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Disappointed
Jul 14, 2016
Very Disappointed!
I was very disappointed in the service. The install job on our bathroom was just okay. Mercer never followed up to see if we were satisfied with the job. I will never use Mercer again or recommend them.
Response from Mercer Carpet One Floor & HomeJul 14, 2016
Thank you for taking the time to share your experience with Mercer Floors. Your project consultant is no longer with Mercer and it is the responsibility of the consultant to follow up with each project. We are disappointed that he failed to do so. You mentioned that your bathroom luxury vinyl tile was 'just okay;' we would very much like to discuss your concerns. Please contact us at your earliest convenience. Thank you & have a lovely day.
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