I was a little skeptical using Meowtel though it was recommended by my vet. I was hesitant permitting a stranger access to my home. But at Christmas boarding places were full. My fears were unfounded as the caretaker was excellent: even adding an extra visit on her own initiative. I would not hesitate to use them again.
Response from MeowtelJan 29, 2025
Hi Tom,
Thank you for giving Meowtel a chance, especially during the busy holiday season! We completely understand the initial hesitation, and we’re so happy to hear that your sitter provided excellent care and even went above and beyond with an extra visit.
It’s wonderful to know that we could ease your concerns and provide a positive experience for both you and your cat. We’d love to assist you again whenever you need us!
TO
Tony
Bobbie is great
Bobbie is great! I must say I am impressed, especially since my cat is usually shy, but he got familiar with Bobbie right away. Bobbie followed all the instructions and treated my cat well (changing his water, giving him treats, etc.). She played with him, and he liked her, which is very important to me.
I even had to add one more day to my reservation because my cat liked her so much. There was a snowstorm during my reservation (1–2 days), but Bobbie still came to take care of Ollie. I really appreciate her dedication!
In addition, kudos to Meowtel! This was my first time using the service, and I’m sure I’ll use it again. My reservations were during the holidays, around New Year's, so it was a bit difficult to contact my cat sitter at first. I reached out to Meowtel, and they got in touch with her right away. They kept communicating with me to ensure I was comfortable and that everything was going smoothly with my reservations and other requests.
Response from MeowtelJan 29, 2025
Hi Tony,
Thank you so much for your kind words! We're thrilled to hear that Bobbie made such a great impression on both you and Ollie—especially since he's usually shy. It sounds like they built a special bond, and we love knowing that Bobbie’s care, attentiveness, and dedication (even through a snowstorm!) made a difference.
We also appreciate your shoutout to our Meowtel team! Ensuring a smooth and stress-free experience for both you and your cat is our top priority, and we’re so glad we could assist you during the holidays.
We look forward to seeing you and Ollie again!
EL
Elise
Meowtel has been so helpful, and their customer service is amazing.
Meowtel has been so helpful for me. The pet sitters I’ve used were wonderful. It was the only site where I could find someone who is highly trained in taking care of a cat with special needs. I was especially blown away by their customer service. I closed my account when my cat died. I didn’t realize that my refund from a booking had to be done via the site/app. I contacted them, and they were very responsive and incredibly kind. Several days later I received a huge sympathy bouquet. Took me by complete surprise. I thought they were a NYC-based company, and that’s why I got a personalized response, but Meowtel is all over the country! I highly recommend them.
Response from MeowtelJan 8, 2025
Hi Elise,
Thank you so much for sharing your thoughtful and heartfelt experience with Meowtel. We’re so grateful to have been able to assist you and your special kitty during such an important time. It truly warms our hearts to hear how much you appreciated the care and kindness from our sitters and team.
We’re deeply sorry for the loss of your beloved companion and hope the bouquet and support brought a bit of comfort during such a difficult time. Your recommendation means the world to us, and we are honored to have made a positive impact in your journey.
Please know that if you ever decide to welcome another sweet kitty into your life, we’ll be here waiting to provide for you!
Wishing you all the best!
TM
Tom M.
We were very happy with our cat sitter
We were very happy with our cat sitter. Our sitter fed the two cats, cleaned up after one of the cats, watered our indoor plants that needed watering.
Elyse did a great job!
Thanks Meowtel.
Response from MeowtelJan 4, 2025
Hi there, Tom! We're puuurrleased to learn that your sitter, Elyse, did a great job! We look forward to caring for your kitties soon!
AK
Audrey K.
Honest Company with Reliable Cat Sitters
We've been booking with Meowtel for about three years and in three different cities. Each time, our experience has been very positive. The sitters have all been responsive, reliable, and obvious cat lovers. I appreciate the free meet-and-greet and key drop and I love the detailed updates with photos. I know my cats will always be in good hands when I'm out of town.
Once, Meowtel had to cancel one of my reservations because the sitter hadn't met the company's standards of conduct. Meowtel made it very easy by adding a credit to my account and helping me rebook. I appreciate their transparence and feel that they are an honest and trustworthy company.
Response from MeowtelDec 26, 2024
Hi, Audrey! Thank you so much for your glowing review! We’re purrleased to hear that you’ve had positive experiences with our sitters across different cities. Your trust in us means a lot, and we’re glad we could assist you when there was a need to reschedule. We strive to maintain high standards and transparency. We look forward to continuing to care for your beloved cats in the future!
AF
Anton From Arizona, U.
Very satisfied with the Meowtel platform
We have used Meowtel for several years how and always had a wonderful experience with their pet sitters. Most importantly, the Pet Sitters we have used (3 different ones so far) have been very reliable, punctual, and great with our cats. Furthermore, the platform gives us peace of mind that an alternative Pet Sitter will be arranged if something happens that prevents the one we booked to come to the house. We are very happy with the platform and their service providers.
Response from MeowtelDec 26, 2024
Meow there, Anton! Thank you so much for your kind words and for being a loyal Meowtel customer! We’re thrilled to hear that you’ve had wonderful experiences with our cat sitters and that their reliability and care for your cats have brought you peace of mind. We strive to ensure our platform provides the support you need, especially in unexpected situations. Your satisfaction means the world to us, and we look forward to continuing to serve you and your kitties again soon!
LT
Laurel T.
Cat Sitter Review
Cat Sitter Review
I began my process with Meowtel a few weeks ago. I initially downloaded the app and answered a few questions, and then took a break for a bit to consider if it was the right choice for me. I’d been looking at a few other apps (such as Rover) and the experience sounded overwhelming. As a graduate student who recently left FT work that was emotionally demanding, I wasn’t sure I would be up for the pet-sitting experience I was reading about. Up until this point, I’d mostly done pet sitting for trade purposes with low-income families.
Ultimately, I circled back to Meowtel. I figured I should start with animals I know best (cats) and get a feel for what might be a less-trafficked app.
I was pleasantly surprised that they required a minimum of 2 references and a background check, as it signaled to me that the safety of the cats was being prioritized. It also made me think that cat parents would prefer the app over other options. I was shocked that there was a virtual interview, too — I’d never heard of something like that for apps such as these. It again increased my confidence in signing up with Meowtel.
The interview was brief but pleasant. I thought that I would need to wait a few days to hear back, but I was approved at the end of the interview. The interviewer then walked me through how to add photos and access my calendar on the app, which was a very kind addition.
All in all, from the time I became serious about the process to the time I received my first booking, the process took maybe 4-5 business days. Is this much longer than I anticipated? Yes. Does that bother me? Nope, not in the slightest. I’ve had enough life experience to know what people are capable of; making sure people feel comfortable and safe with me is very important to me! Knowing that I will be going in to these client relationships with safety already established eases me.
It did occur to me to wonder if the folks who are looking for cat sitters also had a background check or a virtual interview completed. I think having the option for folks to have this done in exchange for a check mark, or something to signal additional safety to a sitter, would be beneficial.
As of now, I have a few bookings in place for next week. We’ll see how it goes! So far I am enjoying/appreciating my experience.
Response from MeowtelDec 26, 2024
Meow there, Laurel! Thank you so much for sharing your experience with Meowtel! We truly appreciate your thoughtful insights and are delighted to hear that our emphasis on safety, including the background check and virtual interview, has provided you with the confidence to embark on your pet-sitting journey. Your commitment to ensuring a safe and comfortable environment for both cats and their parents resonates with our values. We wish you the best with your upcoming bookings and hope you continue to enjoy your experience with us!
JB
Jessica B.
Wonderful experience with Kelly
I felt better after meeting Kelly before going on vacation. Kelly was great with Oslo and he enjoyed her company. I will recommend to friends and will use Kelly again.
Response from MeowtelDec 26, 2024
Hi there, Jessica! We're so puuurrleased to learn that your sitter, Kelly, was ameowzing! We look forward to caring for your kitties soon!