MeowantReviews of meowant.com

This was a disaster purchase. The scooped litter is NOT stored in an airtight compartment. It’s open to air circulation. So it actually smells WORSE than a regular litter box, in which at least the poo is buried under litter. I decided to try different litter and attempted to wash this thing. Ugh. Heavy, insanely hard to get clean. And, the door came off its hinge and now I can’t get it back on. This is the worst wasted purchase I’ve ever made. Edited to reply to Meowant: No. The dirty litter is NOT sealed off. There is a 3 mm gap at the top of the external compartment door. The door has no gasket and only seals tightly on one side. The inner plastic flap that is the "door" to the litter pan itself has no seal and hangs slightly open when the box is at rest. There are no materials that make any of these closures air-tight. It's just hard plastic against hard plastic, and has significant design flaws so these edges are not even fully closed.

Horrible customer service. No response after multiple attempts to email. The fact that they do not provide a customer service phone number is VERY sketchy. Still haven't received my product and no response even just to say sorry for the delay. Will be disputing the charge on my card. Update: I finally got an email on 8/5 saying that their "logistics" team is late but still no ETA (apparently their customer service is also late). Emailed back same day to ask for order cancelation instead and again, I received no reply until three days later saying that they can't cancel anymore cause they just shipped it. Looking at the tracking # it was shipped on the 8th. They had 3 days to cancel The order but they ignored my request until the order was shipped out. Now I feel like I'm being forced to take a product I don't want and have to go through the hassle of returning it on top of my busy schedule (which is why I needed an automatic litter box in the first place). Their lacking customer service turned me off their products

Registering for the extended warranty didn’t work. I emailed you guys and I’ve received no response at all.

My litter box was never delivered yet I was charged on my credit card I no longer want it. It’s too late and I want credit. C Johnston

You do not provide a customer service phone number, just an email. I emailed you the day I received my second card litter unit and asked for help. You never responded. Then, a few days later, I emailed you again, telling you that I was having difficulties. You did not respond. Four days ago I followed your return policy and emailed you a third time asking for return and refund authorization because the unit spooks one of my cats and she does not use it. Again, no response. Tomorrow I will dispute my credit card charges to get my refund and will await your return instructions. After 30 days, if you still fail to respond, I will donate your unit.

I ordered this litter box on July 7, 2024, received it on July 12, 2024, and have been trying to get it to work since July 13, 2024. It is now July 24, 2024. I diligently followed the troubleshooting recommendations that I have been sent. I even videotaped the issue at their request. I have sent multiple emails and chats to fix this litter box. They have sent me the same troubleshooting information over and over. Nothing has worked. I made a significant financial investment of over $340 in this product, and it is defective. This company does not comply with its return policy. I first requested the return information needed to return the litter box and a refund on July 15. I am well within the 30-day return policy window and have the product ready to ship for a refund once I receive the requested return information. I have asked for this information at least seven times. To date, I am still waiting for directions on returning this litter box. All I have gotten is the runaround. Reply I ordered the litterbox through Meowant. What continues to be frustrating is the lack of acknowledgment of my continued request for a refund and the information required to return this device. After the repeated back-and-forth, I had to file a dispute with my credit card company and make a complaint to the BBB. This company DOES NOT adhere to its own return policy. MEOWANT's return policy states the following: At Meowant, your satisfaction is our top priority. Should our products not meet your expectations, you're welcome to initiate a return within 30 days from the date of delivery. Your happiness matters to us! 30-Day Money Back Guarantee for Any Reason Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment. Returns must include the original packaging, all accessories, user manual, quick start guide, etc. For non-quality related warranty claims, the buyer is responsible for shipping costs and Meowant refunds the cost of the product itself.

Honestly, the whole unit was trashed almost immediately. Not only did the poop fall out from the front, there should be a taller lip so cats don’t pee outside the unit and the unit doesn’t rotate and spread all that pee up. The trash container is super small, so unless you watched it every day, it’ll fill up and all the poop will fall out. Update: 9/18/2024, Per their request I reached out to them for further resolution and it was completely ignored. I still don’t recommend this product for anyone and their customer service is HORRID

Never received my order. Worked with customer service until they stopped responding. Had to dispute with my credit card company to get my money back. Meowant was happy keeping my money and telling me to talk to their “logistics” people who are responsible for shipping. If you need me to fix your process to make sure customers get what they pay for, then hire me - don’t expect me to do it as a customer.