I have never received my package. I contacted the post office then contacted meow and who told me to contact the post office even though I had already said on my email that I’d done this already. Weeks have gone by with me out several hundred dollars
This is really rotten customer service. Also this demanded I edit out what it called inappropriate language even though it wasn’t inappropriate. This means this review site is censoring people’s poor experiences with companies.
Response from MeowantAug 26, 2024
Thank you for bringing this to our attention. We sincerely apologize for the issues with your order and any inconvenience caused.
Your package was shipped via USPS, and tracking shows it’s still in transit. After checking, it seems the USPS courier may have lost the package. Please don’t worry—this is a rare occurrence, and we will promptly resend your order.
We'll arrange for a replacement to be sent out immediately. Please contact [email protected] to receive the new tracking number.
Thank you for your understanding and patience.
HC
Hil C.
Not worth it
*updated*
So apparently my experience with them is wrong according to them…what a joke
I ordered the automatic litter box with the bundle of extra bags. It was close to $25 more. The bags never arrived, customer service said I needed to talk to the shipper(Amazon) the shipper said I had to talk to the company. This went back and fourth for weeks. Finally meowant refunded me less than $8.
The cover for the waste bag area broke while trying to put it back after cleaning. The only thing I was told is I could buy a new globe they don’t make replacement parts. The product was less than 6 months old, obviously was not going to buy a whole new one.
Finally the box keeps going offline, nothing else in my house has problems staying connected to the internet. I emailed for advice and was told the sorry, the problem is with my internet. Customer service has been friendly enough, too many little irritations and lack of actual help for me to recommend this company.
Response from MeowantAug 26, 2024
We sincerely apologize for the frustration and disappointment you've experienced with your purchase and our customer service.
We understand your concerns regarding the missing bags and the challenges you faced trying to resolve the issue. Upon reviewing your order history, I see that you purchased the LB01 litter box bundle, which included an extra set of trash bags. Our customer service team refunded you $19, as the bundled bags were priced lower than if purchased separately. The refund amount was calculated based on the actual price you paid.
Regarding the broken cover on your drum, we do offer free replacements for such issues. However, I noticed that you didn’t mention this in your correspondence with our customer service team. Please send an email to [email protected] with the details of the broken cover, and we’ll arrange for a free replacement drum part.
As for the WiFi connectivity issue, please note that our product only supports 2.4GHz WiFi. Could you confirm if your home network is 2.4GHz? If you’re still having trouble connecting, you might want to try using a mobile hotspot. If the problem persists, please send a photo of the QR code on the back of the machine to our customer service team so they can further assist you.
We truly appreciate your feedback and will use it to improve both our products and our customer service. If there's anything more we can do to make this right, please don't hesitate to reach out.
Thank you for giving us the opportunity to address your concerns, and we hope to regain your trust in the future.
ST
Stephanie
This has been a really upsetting…
This has been a really upsetting experience. The original address was not correct and I was told it was updated with FedEx. I talked to FedEx and they said that a new label was being created for my correct address. After speaking to them your company called and requested my item be returned to your facility. I reached out and was told a new litterbox was shipped out on the 15th and they would give me the logistics info. It is now the 19th, I have asked several time for the info and still haven’t gotten it. I do not have my litterbox nor any idea when or if it will even arrive. Very disappointed. I needed this for my rescue cats.
Response from MeowantAug 26, 2024
We sincerely apologize for the inconvenience and frustration you experienced with your purchase. We completely understand your concern about the incorrect address and the worry it may have caused regarding the delivery of your product.
I reviewed the communication between you and our customer service team. When you pointed out that you provided an incorrect address, our team responded the same day and arranged for a new delivery. However, in your follow-up email, you mentioned an incorrect order number, which led to some confusion about the specific order. Fortunately, our team confirmed the address and order details multiple times with you, and the product is now marked as delivered to the correct address on the 21st.
Please understand that once an order is placed, our logistics team immediately begins preparing it for shipment. Any delays in updating the delivery address can result in the product being sent to the incorrect address, causing potential loss.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help.
BS
Bridget S.
Litter box never worked right
Litter box never worked right. Can't get any response from emails to the company. No phone number for company anywhere. User manual for our model is nowhere to be found. Total scam.
Response from MeowantAug 26, 2024
We sincerely apologize for the issues you've experienced with your litter box and the frustration it has caused. We understand how important it is for your product to work properly.
Our customer service team typically responds to inquiries within 24 hours and is dedicated to resolving any issues promptly. However, we currently cannot locate your specific order details. Please send your order number and a description of the problem to [email protected]. We will review your case and provide you with a satisfactory solution.
Thank you for your patience, and we look forward to assisting you further.
KA
Karissa
Package not delivered when it said it…
Package not delivered when it said it would be delivered.
Response from MeowantAug 26, 2024
We apologize for the inconvenience regarding your package delivery. I reviewed your order details and found that you purchased a cat litter box, a bag of waste bags, a deodorizer, and a grooming tool on August 9th. The litter box was delivered on August 12th, and the grooming tool and deodorizer arrived on August 16th.
Unfortunately, the waste bags experienced a short delay due to temporary stock issues, which affected the delivery timeline. We have already informed you via email about this delay, and the waste bags are now on their way. Please check your email for details from our logistics team, which includes information about the current status and our compensation offer.
Thank you for your understanding, and if you have any further questions or need assistance, please feel free to reach out. We are here to help
DU
Daniel U.
Disappointing Processing Time
As of now, this review has nothing to do with the product that I ordered. It has to do with the ordering process. I recently ordered an automatic litter box on a Monday at 8 am Eastern time. I did my research and was impressed that Meowant offered free shipping and a guarantee to have my order within 3-5 business days. Ordering on a Monday meant that there was a really good chance that I would have my order before the end of the week. Which is what I needed. Here is where the disappointment comes in, my package was not processed until 1 pm on Wednesday. That is 53 hours after my initial order! Now with 3-5 days shipping time, I will not get my order until the following Tuesday. Which is 8 days after I placed my order.
JP
Justin P.
Horrible customer service
Horrible customer service - I have been trying to return my unopened litter box because I had to re-home my cats to a family member. This has been since July 15th and is now August 13th with no response. I have emailed the one and only email 3 times now and about to be a 4th with no response. Do not recommend.
JM
Jolinda M.
Buyer Beware this is a SCAM
I ordered this through shop pay on a payment plan and it took the whole 330.98 out of my account I've spent all day trying to get this fixed thanks for screwing up my checking account!!!!!
Response from MeowantAug 8, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent purchase and the issue with your payment plan.
If you mistakenly selected the full payment option instead of the Shop Pay installment plan, please contact our customer service team promptly to cancel the order and place a new one with the correct payment option.
As I do not have your order number, I am unable to process this for you. Please send your order details to [email protected], and we will cancel your order and assist you in placing a new one.
Thank you for your patience and understanding.
