MeowantReviews of meowant.com

Response from MeowantSep 9, 2024

We sincerely apologize for the frustration and disappointment you've experienced with your purchase and our customer service. Our customer service team will also reply to your message immediately. We look forward to your receipt and reply. The following is how to download and set APP. (1) Scan the QR code on the right side of the base or go to the App Store or Android App Market to download the App. (2) After registration and login, the WIFI configuration page will be automatically entered. Please follow the prompts. (3) Press and hold the clean button on the machine for 3 seconds to enter the network configuration state. The blue light will continue to flash. (4) The device serial number that has entered the network configuration state will be displayed. Click the correct serial number to proceed to the next step. (5) Enter the WiFi account password. Only 2.4GHz WiFi is supported. (6) After the network configuration is completed, it can be used normally. Note: If the network configuration fails, please follow the prompts and repeat the operation patiently. Pay attention to check whether the WiFi password is entered correctly (you can forget the mobile phone WiFi password and re-enter it to check whether it is correct). At the same time, make sure that the machine is in the network configuration state (the blue light of the machine continues to flash). If the problem still cannot be solved, please contact us again. If you have any questions, please feel free to contact us.

Response from MeowantSep 9, 2024

Regarding the cat refusing to use the litter box, I have a few suggestions to see if they can help you: 1. Do not change the litter when changing the litter box. Fill the new litter box with the litter that the cat is used to. Do not change the litter box and the litter at the same time; 2. Do not move the litter box when changing the litter box. Cats have their own fixed habits. Even if the litter box is changed, do not change the position; 3. Use poop as a guide and put the cat’s previous poop into the new litter box. The cat will feel safe when it smells its own unique scent. 4. For new users who switch from manual cat litter boxes to electric smart cat litter machines, some cats may be a little confused and afraid to use the rotating toilet. The owner can turn off the automatic cleaning mode function on the APP first to simulate the traditional manual litter box. When the cat litter machine is in use, the owner clicks the clean button on the machine to clean it after returning home at night, allowing the cat to adapt to it for a period of time before turning on the automatic cleaning mode function. Thank you for your understanding Best wishes

Response from MeowantSep 9, 2024

I’m truly sorry to hear about your experience and the frustration it has caused. I understand how disappointing it must be when a company doesn’t honor its return policy, especially after you’ve provided proof of the issue. Please know that I am personally escalating your case to ensure it gets the immediate attention it deserves. Our customer service team is actively working on resolving this matter and will be in touch with you shortly to provide a solution. In the meantime, if you have any further questions or need additional assistance, please don’t hesitate to reach out to me directly. Thank you for your patience, and I apologize for any inconvenience this has caused.

Response from MeowantSep 9, 2024

We apologize for any inconvenience caused by our negligence. I truly appreciate your feedback, and I'm sorry to hear about the issue with the order. I’ve already reached out to the company, and I’m waiting for further instructions regarding the return and refund process. Hopefully, this will be resolved soon.

Response from MeowantSep 9, 2024

We sincerely apologize for the inconvenience and frustration you've experienced with the product. This is definitely not the level of quality we aim to provide. We appreciate your detailed feedback regarding the cleaning cycle and the litter clumping issue, and we'll be looking into this further. Please reach out to our customer service team directly, and we'll make sure this gets resolved as quickly as possible.