MeowantReviews of meowant.com

Response from MeowantSep 20, 2024

We are truly sorry for the unpleasant experience you’ve had with our product, especially regarding the smell and drum issue. Our customer service team has reached out to you and explained the possible causes of the strong odor. In most cases, the smell could be due to an unclean litter box, dietary issues, or digestive problems. If the issue persists even after proper hygiene and lifestyle adjustments, we recommend consulting a vet to ensure your cat's well-being. Regarding the drum getting stuck, it may be caused by incorrect placement. However, rest assured that even in such cases, the machine will automatically stop if a cat is near, preventing any harm. To further resolve your concerns, our after-sales team has contacted you again. Please kindly check your email. We sincerely apologize for the inconvenience and appreciate your understanding and support.

Response from MeowantSep 20, 2024

We sincerely apologize for the difficulties you've encountered, and we assure you that our customer service team responds to all inquiries within 24 hours. After reviewing your order, we can confirm that your refund has already been processed in full. As your return was not due to a product issue, our return policy states that customers are responsible for covering shipping costs in such cases. We hope you understand this matter. Once again, we apologize for any frustration caused and thank you for your patience. Please let us know if you need further assistance.

Response from MeowantSep 20, 2024

We sincerely apologize for the inconvenience caused by the missing liners in your order. We have sent you an email informing you that the liners are temporarily out of stock and will be available in early October. The liner you received should last approximately two months, so there is no need to worry for now. As soon as the liners are back in stock, we will promptly arrange the shipment. Thank you for your patience and understanding. Once again, we apologize for any frustration caused and thank you for your patience. Please let us know if you need further assistance.