Misty J.
I would give zero at this point
I would give zero at this point. I was so excited to upgrade to the LR01 box, it sounded so promising. I received it quickly so that was great but that's were all good things end. First the top of the box is slightly warped or something and was hard to get on with it lined up. Then when rotating there are issues with the barrel rotating, it seems at times the gear teeth don't catch so it repeated slips and can't turn which is also super noisy. First I reached out to customer service through email to include a video of the issue, no response. After a few days I messaged them on IG and someone responded asking for my order number but was never heard from again. Then I used the contact form on the website. Then I used the website chat. 10 days after initial contact I have never been contacted or helped and I have a litter box I can't leave turned on. For customer service and the fact it's broken I could not recommend the product.




