MeowantReviews of meowant.com

If I could give Meowant customer service 0 stars, I absolutely would. I received the product last week, and after just a couple of uses, I knew it wasn’t worth it. Honestly, scooping litter manually and using my Litter Genie was a better experience. Since I wasn’t satisfied, I disassembled the product the same day, cleaned it, and repacked it in its original packaging following the return policy instructions. However, their customer service has been nothing but a nightmare. They’ve been giving me the runaround about my refund and won’t accept my simple reason for returning it: I’m not satisfied. How hard is it to understand? I’m within the 30-day refund window, yet they refuse to honor their own policy. This experience has been beyond frustrating, and they specifically told me… “Sorry that our warehouse address is changing at present, and our previous return address is no longer available. We are still confirming what the new return address is. We sincerely apologize for this inconvenience. If you have any other questions, please feel free to contact us. Best regards, Sally” I could not believe what I was reading. Please do your research before purchasing from them directly.

I'm trying to return, the litter box, as urine was leaking from a seam onto the floor underneath and waist was sticking on the wall of the unit. I'd tried it for 7 days not happy at all with it and want a full refund. All I'm getting is a run around from the technician. I have it cleaned and packaged up and no I didn't take a video of the mess. I didn't think I'd have this much trouble trying to return this product that I'm not happy with. I just want to return it for a full refund.

Customer Service is nonexistent. What kind of company doesn't have a phone? Good luck getting quick answers for any problems.

You are a fraud . I would like to return the item since it does not work for me and you would not send me a return label. I have to report you as a fraud company . I sent you 6 emails . Your customer service is horrible. You did false advertisements. I sent you a request to return the item and your reply is nothing do with my request . Only asking how heavy is my cat??? What is my cat weight has to do with a return request ??? Worse company I ever dealt with .

I bought the Meowant about two weeks ago. The setup was easy and it worked great for about 2 weeks. Then it just quit working. It won't turn on at all. I bought a replacement electrical plug to see if it was maybe a bad cord. It wasn't. It's the machine itself. I have reached out to Meowant customer service 3 times now, and no response from them ... AT ALL!!! One of my messages just disappeared from the Facebook feed all together, as if I had never sent it. I asked Meowant to send a replacement, or refund my money. Again, no response. I gave them 1 star because of a faulty machine and poor customer service. I do not recommend this litter box or the company. UPDATE: They asked for a video. I tried uploading it to their website, after cutting the video down to 45 seconds (per their 1 minute max rule) and I am unable to upload the video to their website. I'm not surprised. I tried emailing the video and they say they cannot open/view the video. Again, I am not surprised. It would go a long way if they would just refund me my money without further frustration and aggravation on my part. Meowant - do the right thing and refund my money, please. Thank you.

I was able to assemble the unit. All the parts were there and it went together as instructed. Upon plugging it in, it went through a complete cycle. But every time it is tested or used by the cat it rocks back-and-forth a few times and then resets itself. It does not clean through a complete cycle like it is supposed to.

The accessories pack was missing from my order

Thanks to those that have truthfully reviewed this. Made up my mind. NOT buying one!