MeowantReviews of meowant.com

It worked fine but the material under the litter holds the smell of urine. It’s beyond acceptable. So after spending about $400 for it, I have dumped it. I can’t even give it away.

Haven't even had the product a month. At first it worked great. Now it will not cycle. First it stopped during cycle. So we took it apart reset on base and now it will not cycle at all. Almost $300 for something not even good enough for a boat anchor.

I ordered originally on 12/18. This package was apparently lost by USPS. Meowant supposedly reissued a new litter box that is now lost by FedEx. I honestly don’t think the litter box ever was sent in either case. I have had other packages delivered so I can’t understand why this litter box keeps getting lost. I have emailed numerous times and have been told to wait a few more days. I am tired of waiting now over a month. I just want my money back.

Trop content de l'avoir acheté car ça fait si longtemps que j'en voulais une. Modèle SC-02 J'espère que c'est à cause de ma litière qui est pas faite pour çes machines (je L'ESPÈRAI vraiment) mais je suis très déçu pour l'instant. C'est-à-dire que comme sur mes photos vous voyez à chaque fois que ça nettoie où aplanir il reste minimum 5cm a l'entrée.... Et ça c'est à chaque fois pareil (photos sûr ama...) Ici pas possible envoyer des photos comme preuve.. C'est vraiment pas bon, car on dirait qu'ils le savent les petites TERREURS, et ils font toujours pipi juste là où il y à pas du tout de litière... Vous imaginez comment c'est juste après? Encore une fois: J'espère vraiment que c'est à cause de ma litière 100% naturelle et qui va dans les toilettes. Je vais essayer une autre marque même si la mienne est 1 des plus chères (Cat's Best). L'application est vraiment très basique. Et il manque quand même des options je trouve. Mise à jour Avis final: C'est pas à cause de la litière 100% naturelle qui ne fonctionne pas très bien avec ces toilettes automatiques. J'ai acheté de la bentonite parfum poudre bébé et le problème n'est plus arrivé aussi souvent qu'avant celà :-)... Même si ça arrive encore beaucoup de fois. Mais le plus grand problème avec cette machine c'est les grilles avec des trous BEAUCOUP trop grands donc les petits excréments restent coincés sans pouvoir partir dans le bac.. et ça c'est vraiment triste car toutes les autres marques de machines proposent au moins à vendre quand ça ne vient pas déjà dans la boîte d'autres grilles avec différentes tailles de trous pour que ce problème soit règlé... Du grand n'importe quoi. Ils vendent rien du tout, pas de grilles où la protection pour l'entrée (pour essayer de diminuer les rejets hors de la litière)... RIEN :-( ENCORE dommage... Ça fait quand-même beaucoup de choses qui ne vont pas. :-((.. Je suis triste car l'entrée est vraiment cool bien grande mais tous ces problèmes sont en train de gâcher COMPLÈTEMENT mon expérience avec ce produit. Et ça sera pareil pour vous. Vous verrez si vous l'achetez quand-même. Plus tard car je reviendrai mettre a jour mon commentaire dans quelques mois. Juste au cas où ça change. Je l'espère du fond du ❤️ mais je sais déjà que non. Car c'est un problème de force de rotation ça manque de force pour faire descendre la litière jusqu'à l'entrée. C'est peut-être ma machine qui est défectueuse mais quand j'ai contacté le service on me dit de choisir le programme litière longue Blabla bla bla.... Des bêtises comme souvent malheureusement. Et pour un produit que je voulais du fond du cœur et qui est quand-même une ÉNORME somme d'argent. Ça fait mal tout ça. :-(

Product does not work correctly and would like refund/return info

Like others, I would also give Meowant 0 stars if I could. I can’t speak to how the litter box works because I never received it, but the customer service is a complete joke. There is no phone number, so you can only email with a rep. My package was delivered via FedEx to the wrong address on December 10th. I did what I could to try to track it down (walking around my neighborhood searching for it) but no luck. I then called FedEx immediately. They told me they would send the driver back to whatever address they dropped it at and redeliver it to me…long story short, this never happened. I talked to FedEx at length and they eventually told me I needed to reach out to the shipper to get them to file a claim or resolve the issue somehow. As most of us know, when a customer doesn’t receive the item they bought, the merchant will either send them a replacement or a refund, and then file a claim with the shipping company on their own time. Meowant instead insisted that they needed to go through the entire claim process while I waited to see if they would get a refund or not. If their claim did not get approved, then I was not deserving of a replacement or a refund. I shared ample proof with Meowant that this package was delivered to the wrong address. As I explained to the customer service rep (who never really acknowledged any of my frustrations beyond the standard canned responses “sorry for the inconvenience” and “thank you for your understanding”), it is not the customer’s burden to bear whether or not they recoup the profit of an item that was lost in the mail. I was shocked that I had to explain this concept to a company, and really beside myself as a person who has worked in customer service, shipping, logistics, and management for 10+ years now. It’s now January 1st and this has been ongoing since December 10th. This goes down as really the worst and most baffling customer service experience I’ve had. Reading other people’s reviews, I’m convinced that as soon as something goes wrong, Meowant pretends but actually has no intention of providing a fair resolution for its customers. Retaining profits (even very small ones) takes precedence over doing right by their customers. A real shame as I was really looking forward to using their product — this experience made me not even want it anymore.

This is a horrible product the house smellls like cat poop and urine after one use want a refund

We bought 2 of the sc02 units. One unit has been sounding like its motor is weak. Now we get drum stuck all the time. So, the sound was right we believe. The other one had a defect on the rubber mat floor ..kind of like a wrinkle...and our cat scratched it so now there is a hole in it after only 2 weeks! We put in warranty claim but no response. We used the chat and one reply said to send a video but it's just a picture we have of a stuck drum and a hole in the floor. We tried to send it and still no reply They went from over $1000 retail to half off to just $250. We like the concept but it ends up being more work than just using a manual cat biox. Simple engineering changes could make it a great item with production quality fixed. Like bigger inside so cats do not poop on the front edge. Or better/stronger motor so it turns without straining. And something that helps the "trash" get to the bucket instead of sticking to the back wall. And stronger floor that can not be torn. I can't wait to see the AI response to this post saying they sent me an email that fixes everything! One last suggestion...either get a phone number for customer service or stop selling these.