MeowantReviews of meowant.com

Response from MeowantSep 18, 2026

Hi, I am so sorry for the worry and frustration this delay has caused. I want to reassure you that your order is currently in transit and moving normally. We have just sent an email to you with your tracking number and the latest tracking updates. Please kindly check your inbox (and spam/junk folder just in case). You should be able to see the current progress of your package there. You will receive it soon. Thank you so much for your patience!

Response from MeowantSep 18, 2026

Hi, I am truly sorry to hear about your experience, and I sincerely apologize for the frustration this has caused. Please know that we are fully committed to helping you resolve this issue. We have already replied to your previous email. Could you please check your inbox (and spam/junk folder) for our message? Please send us a short video showing the problem. This will help our technical team quickly identify the root cause. Please rest assured that we will make sure this is resolved for you. Thank you for your patience, and we look forward to your reply.

Response from MeowantSep 17, 2026

Hi, I am sorry to hear that your package arrived loose and damaged. This is completely unacceptable, and I sincerely apologize for this terrible experience. To help us resolve this for you immediately, could you please send us a few photos of the damaged item and the shipping label? Once we verify the situation, we will make it right. We are truly sorry for the inconvenience and frustration this has caused. Please reply with the photos, and I will personally prioritize your case.

Response from MeowantSep 14, 2026

Hi, I am so sorry to hear about the frustration you've experienced. I completely understand how disappointing it is when a product doesn't work as expected, especially after spending hundreds of dollars. The sticking issue you described is usually related to the auto-clean timer setting and the clumping/absorbency of the litter. This can often be easily resolved by adjusting the auto-clean timer or switching to a litter with better clumping and absorbency. We have just sent an email to you with some helpful tips that should significantly improve this situation. Please kindly check your inbox. If you have any questions or need further assistance after trying the tips, please simply reply to that email. We are always here to help!

Response from MeowantSep 14, 2026

Hi, I am so sorry for the long wait and the frustration this has caused. I completely understand how exhausting it is to wait over a month for your order. We want to clarify that this was a pre-sale item, and the estimated shipping time listed at checkout was within 30 days. We did ship it out within that timeframe, but we sincerely apologize for not making it clearer that the additional transit time would add a few more days to the delivery. The good news is that your litter box is currently in transit and you will be receiving it very soon! We have just sent an email to you with the tracking number and the latest delivery updates. Please kindly check your inbox. Thank you so much for your patience and understanding!

Response from MeowantSep 11, 2026

Hi, I am so sorry for the long wait and the frustration this has caused. We completely understand how hard it is to wait 5 weeks, especially when you had to spend extra on disposable boxes for your cats. Please note that your order was placed as a pre-sale. The good news is that your package was prioritized and shipped out three days ago. It is currently in transit! We have just sent an email to you with the tracking number and the latest updates. Please kindly check your inbox. If you have any questions or need further assistance, please reply to our email. We are always here to help!

Response from MeowantSep 11, 2026

Hi, I am so sorry to hear that you are disappointed with the cleaning performance. I completely understand your frustration. We have just sent an email to you with some helpful troubleshooting guidelines that often resolve this issue. Please kindly check your inbox. If you still have any questions or if the issue persists after trying the steps, please simply reply to that email. We are always here to help!

Response from MeowantSep 9, 2026

Hi there, We sincerely apologize for the frustration you experienced during your shopping. We completely understand your desire for more variety. To clarify, for this specific model, the core functions are fixed, so the options on the product page only include color variations and a bundle with litter liners. We currently do not offer personalization options for the litter box itself. However, if you are looking for additional accessories, we invite you to check out our "Accessories" section on the website. Alternatively, you can simply email us, and we will be more than happy to send you the direct links to any accessories you might need. We truly appreciate your feedback and hope to serve you better in the future.