Marilyn D.
Tired of pretending this product works.
Tired of pretending this product works. I have been through three of these since my initial purchase. I've sent over a dozen emails to support. I've been asked to send pictures of the box not working (me pressing the button with nothing happening while it is plugged in). I begged for help only to receive a new adapter (the initial box was missing one; I had to use one of my own). I discovered that the socket was being corroded by cat urine, and when I relayed this information, I was given the instructions to "fix" this oversight with tape and scissors (detailed near the end of this comment). Now that the literal rubber band holding it together has failed, the (I assume proprietary) bag slipped, leaving the box's hinges so encrusted with cat poop that it can barely be closed. I can't believe I waited for a replacement the first time it was found defective, let alone after I was advised to fix it with TAPE and PVC by a sales representative. A huge inconvenience, a waste of money, and a waste of materials, given the bases and barrels I've had to throw away. Very, very disappointed. Read the email I received about the adapter and the urine issue below: "We found that some cats will stand to pee because of the heat or other reasons. When you receive the litter tray and install and use it, please observe whether there is any urine residue at the cover on the back of the drum bucket, if there is, it means that your cat has the habit of peeing into the holes and needs to be protected. If not, no protection is needed. Please take the following steps to protect it: The steps for protection are as follows: 一、 Preparation Essentials： 1. A piece of PVC (should be rigid, waterproof, and oil-resistant). Dimensions exceeding 100*100mm, with a recommended thickness between 0.3mm and 1mm (to prevent scratching by cats). 2. Double-sided tape 3. A pair of scissors 二、 Step-by-step Guide 1. Stick the double-sided tape onto the PVC piece, making sure that the edge of the tape aligns closely with the edge of the PVC piece. This helps prevent the piece from lifting at the edges, which might pique your cat's curiosity and lead them to try scratching it off. 2. Put the piece in the center, ensuring it fully covers the hole. 3. Use your hands to press around the PVC piece, making sure the piece sticks firmly to the wall of the globe." Unbelievably unprofessional. Laughable, even. I regret ever having trusted in this product, let alone having spent over $300 on it. I haven't even begun pursuing a refund because my initial concerns took months (November 19th to January 21st) to "resolve," with failures in February, March, and April. Don't waste your time with this company. I sure wish I hadn't.
Response from MeowantMay 14, 2025
Hi, we are so sorry to hear about the issue you've faced with our product. We have resent you LB01 base and charger. We are actively solving the problem for you. Please kindly check the reply from email.