Customer service was horrible!!!
Tracking app was not usable!!!
No customer service phone number available!!!
Tracking numbers were mixed up ( changed )...Shipping duration was exceptionally slow
Response from MeowantSep 24, 2026
Hi, I sincerely apologize for the confusion and frustration you experienced with our shipping and tracking updates.
To clarify, we previously sent you an email with the tracking number for the litter bags, and informed you that the deodorizer blocks were temporarily out of stock and would be shipped separately once available, with a separate tracking number provided. Both shipments were correctly matched to their respective items.
We have just resent you both tracking numbers for your reference:
The litter bags were delivered on September 19.
The deodorizer blocks were delivered on September 22.
If you have any further questions or concerns, please feel free to reply directly to our email, and we will be happy to assist you.
Thank you for your patience, and I apologize again for any inconvenience caused.
DA
David
Been waiting over a month
Been waiting over a month. Says it finally shipped with fedex. Has shown being at the shippers in California for 6 days with no movement. Very disappointed.
Response from MeowantSep 24, 2026
Hi, I sincerely apologize for the long wait and the concern caused by the lack of tracking updates.
Your order was a pre-sale item, and we shipped it out as soon as the stock arrived. According to the latest tracking information, there was an update on September 23, and your package is currently in transit. We have already sent you an email with the tracking details and the latest status for your reference.
Please rest assured that your package is moving through the shipping process normally. If you have any further questions or concerns, feel free to reply directly to our email, and we will be happy to assist you.
Thank you so much for your patience and understanding.
DH
DH
Been over 2 weeks and still not…
Been over 2 weeks and still not received item. Web site says not shipped out.
Response from MeowantSep 23, 2026
Hi, I sincerely apologize for the confusion and concern regarding your order.
Your order was a pre-sale item, which is why it took a bit longer to ship. The good news is that your order was shipped on September 18, and we sent you a shipping confirmation email at that time.
We have also just sent you another email with the tracking number, so you can monitor the delivery status. Your package should arrive very soon.
Thank you so much for your patience, and I apologize again for any worry this may have caused.
LJ
Lisa J.
UPDATE and the SAME: The worst customer service I have ever experienced. Stay clear of this company!
I have been dealing with Meowant since June, and it is now the end of September—and my issue still has not been resolved.
The litter box worked for a short time and then simply stopped working as intended. I have contacted customer service numerous times, but they take many days to respond to emails, only to have me repeat the same troubleshooting steps over and over again. Nothing has actually resolved the problem.
At this point, I do not even want a replacement. I just want other customers to be aware of what they may be dealing with if something goes wrong.
The most frustrating part is that my litter box was fully within the one-year warranty period, yet getting help has been an incredibly long and frustrating process.
Please be aware of this before purchasing from Meowant. A warranty doesn't mean much if getting the company to honor it becomes this difficult.
UPDATE:
What a joke; Your response of how you "finally" "realized" the problem and offered JUST a base to the machine (only after trustpilot review).
This was my responce to their email. If anyone would like any emails we have shared let me know.
Yes, that is my address (where they want to send it).
You knew what the problem was all along. We have three months’ worth of emails documenting this issue, yet your company has provided some of the worst customer service I have ever experienced. Shame on you.
Your deceptive response to my Trustpilot review is almost comical. You stated that you were unaware of the problem and that everything appeared to be working properly based on my video. What you failed to mention is that I had told you multiple times about the weight sensor issue, not the box having power issues. I also told you many times the power and clcle would work if I pushed the button manually, BUT didn't work after my cat left the box and there were NO notifications through the app. You were fully aware of these problem as stated in multiple emails.
In fact, in an email you sent to me through AOL, you specifically acknowledged the problem we were addressing the sencor issue. Your Trustpilot response and that email were sent on the very same day. So your statement on Trustpilot that you did not know about the issue is simply not consistent with your own communication with me.
You also stated on Trustpilot that I used multiple ways to contact your company. Yes, I used your MEOWANT website chat to ask for help. However, no one responds through the chat. Instead, I was told that someone would email me, sometimes days later, and I would then respond to that email. Those are two contact methods provided by your own company—your website chat and your email support.
If you are referring to another method of communication, the only reason I had to use Google Drive was because your company required me to send lengthy videos that were too large to send by email. I was simply trying to accommodate your request and provide the evidence you asked for.
This entire situation could have been handled so much better. What should have been a simple customer-service issue turned into months of frustration, stress, and unnecessary back-and-forth.
Response from MeowantSep 23, 2026
Hi, I am truly sorry for the frustration and inconvenience you have experienced. I completely understand how exhausting and discouraging it must feel to go through this process for so long.
Because your case came to us through different emails and channels, it was handled by several support agents. Without a video showing the issue, we could only provide basic troubleshooting steps at first. If we had received a video earlier, the process could have been much faster. We sincerely apologize for the repeated steps and the long wait.
We have now received your video. From what we can see, when you press the cleaning button, the unit completes a full cleaning cycle, and we are not able to identify any clear malfunction from the footage.
That said, we do not want to leave your case unresolved. Could you please tell us more specifically what happens when the unit stops working as intended? If you are able to share another short video showing the exact moment the problem occurs, we will have our technical team review it right away.
We take your warranty seriously, and we are committed to helping you reach a proper resolution. Thank you for your patience, and I apologize again for the experience you have had with our support.
SS
Sean S.
Meowant sent used unit covered in cat waste and litter
Purchased the new SC10 in black on presale. Waited forever for it. Finally ship it receive it today. And its a used unit that has dried up cat
waste and litter all over the unit itself...no parts were bagged all the bags crumpled up inside the drum.New unit each part would be bagged. Not tht the cat waste and dried up litter wasnt a dead give away its used It only has one leg for the base and no waste bags in there. Completely unacceptable I am beyond pissed. Quite obviius quality control is non existent and ill be demanding a full refund. Waited over 3 weeks and this is what i got.
Response from MeowantSep 22, 2026
Hi, I am truly sorry for what you experienced when opening your Meowant SC10. Receiving a unit that appears used, with dried litter and waste on it, is completely unacceptable, and I fully understand why you are upset — especially after waiting over three weeks for a presale order.
We are taking this very seriously. Our records show that a new unit was shipped, so we are immediately checking with our warehouse and fulfillment team to investigate how this could have happened. Please rest assured that we will give you a satisfactory resolution.
Thank you for sharing the photos and details. They are very helpful for our quality-control investigation. I sincerely apologize again for the inconvenience and disappointment this has caused.
PE
Pam E.
Fault advertisement for these litter…
Fault advertisement for these litter boxes! I have two Maine Coon I ordered two boxes My two Maine Coon are too big. Where fo I shipped them back too
Response from MeowantSep 22, 2026
Hi, I am truly sorry to hear that our automatic litter box does not fit your two Maine Coons. I completely understand your disappointment, as Maine Coons are among the largest domestic cat breeds and need extra room to turn, dig, and move comfortably.
We have already sent you an email with the return address and instructions. Please check your inbox, and also your spam folder in case it was filtered there.
Once we receive the returned units, we will process your refund promptly. If you would like any assistance with the return or have questions about a more suitable model, please feel free to reply to our email.
Thank you for giving our product a try, and I sincerely apologize again for the inconvenience.
MI
Michael
Zero communication while waiting weeks…
Zero communication while waiting weeks for delivery that STILL hasn’t arrived. Hard not to think ive been scammed with no status update. Im left to hope it shows up.
Response from MeowantSep 21, 2026
Hi, I am truly sorry for the long wait and the frustration this has caused. I completely understand how worrying it is when an order has not arrived and you feel left without updates.
I want to clarify that we did send a notification at the time informing you that the product was out of stock and your order was placed as a pre-order — and we received your reply acknowledging this. A shipping notification was also sent a few days ago when your order was dispatched, and it is currently in transit.
To make things easier, we have just resent the tracking number to you so you can check the latest delivery status. If you do not see the email, please check your spam folder, or feel free to reply and I will send the tracking details directly here.
If you have any questions or concerns along the way, please do not hesitate to reach out. We truly appreciate your patience, and I apologize again for the inconvenience.
AF
Angie F.
If i could give no stars I would
If i could give no stars I would. Cat poo and pee end up on the outside of the unit during the rotation of " cleaning" the system. Hard to clean all the crevices inside of litter box. The waste bin is at an angle when removing to empty, making it hard to pull out, have spilled the contents of bin several times.
Response from MeowantSep 20, 2026
Hi, I am truly sorry for the frustrating experience you have had with your litter box. I completely understand how upsetting it is to deal with waste ending up outside the unit, difficulty cleaning the crevices, and spills when removing the waste bin — this is certainly not the experience we want for our customers.
We sincerely want to help you resolve these issues. Could you please contact our after-sales support team by email and provide a short video showing the problems you described? This will allow our technical team to better understand what is happening and offer a targeted solution, whether it's troubleshooting steps or another resolution.
We truly appreciate you taking the time to share your feedback, and we are committed to making this right for you.
