Trinketd
Almost KILLED my CAT. Company does not care.
Writing this review as I cannot update my previous one. This company is a SCAM. I paid almost $200 ($178.98) for a device (MW-LR01) that almost KILLED my cat. The company is aware of this and does not care. The device was ordered on December 31st, 2024 and shipped January 5th, 2025. The item “supposedly” has a one year warranty. What a joke. After my previous review stating how the company’s product did not work, I was told to contact the company. I did so. After arguing for around 30 emails the company only said they could refund me $100 dollars and that they could not replace the device as they did not have any more… yet they are still selling the model on amazon, not stating that this device was discontinued? Even then, I bought this device before it was discontinued and it is their duty to provide me with a replacement product when the original is faulty (which it is). After the refund—which was given to “resolve the problem” aka get me to stop talking, it did not help AT ALL. Not even a week later a part of the device broke off during normal cleaning procedures, which were followed per their recommendations/requirements. Before this, the sensor stopped working so when my cat tried to used the litter box it STARTED MOVING with her STILL INSIDE IT. This exact thing has KILLED cats before, and when I brought this to the attention of the company, they did not care or acknowledge it, and told me they could offer me a discount on their new model… Why on EARTH would I buy a new model out of pocket from this company when this one tried to kill my cat? And to add extra insult to injury, moving the device in any manner now causes urine to flood out from inside the bottom of the device, where all of the vital components are. This could have cause electrical shock or injury to either my cat or me. This urine pooling was a problem they were aware of during the beginning of my complaints. If they have these new devices, why can they not send me one as an apology? The $100 they refunded did NOTHING as it went straight to carpet cleaning supplies when the urine pooled all out onto the floor when I moved it. They are acting like that measly $100 makes up for my cat which, again, COULD HAVE DIED!!! This company could have easily realized their faults and apologized, sending me a new device. But no. They would rather beat around the bush for 30 emails, tell me there is nothing they can do, offer discounts on new (probably also faulty products), and continue to sell devices that they know do not work and are at risk of killing cats. Please NEVER buy from this company. You will be putting your beloved feline at risk. It is not worth it—go to another company. At this point I don’t even trust automatic litter boxes and had to purchase a new box for her so she won’t die just trying to go potty. So upset at this scam of a company. Do your research and don’t spend your money. Here was my original review (as I think they have hidden it): “Purchased this at the beginning of 2025. Ever since I have had the device, the machine makes this ungodly clunking noise every time the globe rotates, like its getting caught on something. So much for nearly silent. This is even with using the correct amount of litter. The decal on the front peeled off right away on its own. Contacted support over the sticker, no response. Also, the basin that holds the rotating globe is leaking urine every time a cat uses the litter box, so urine is pooling in the box and destroying EVERYTHING. The wheels, the magnets, metal components; it is all getting rusted with cat urine. Now my machine has a disgustingly pungent smell that wont go away. Im using the right litter, cleaning it often, etc etc. still happens. I would give it one star if the device didn’t do its job, but only two since I feel like I got scammed with a junk product that barely does what it describes. For around $500 retail with no sales, get a different litter box. I wouldn’t support this brand, they seem to not have good customer service or product inspection. I doubt they’d refund my product or give me a different box.”
Response from MeowantAug 12, 2025
Dear customer, we’re truly sorry to hear about your experience. Please know that pet safety is our top priority, and we took your concerns seriously from the beginning. Our team communicated with you extensively and has issued full refund to resolve the matter. We regret that the product did not meet your expectations and have escalated your feedback internally.