MeowantReviews of meowant.com

Response from MeowantAug 28, 2025

Hello, we’re really sorry to hear about your experience. According to the tracking information, your package was marked as delivered on August 18th. Please check with your neighbors or local post office in case it was misplaced. If you’re still unable to locate it, feel free to reach out to us with any further details, and we’ll be happy to assist you in resolving this issue. Thank you for your understanding!

Response from MeowantAug 25, 2025

Thank you for your review. We’re sorry to hear you felt we were unresponsive, but we’d like to clarify that we did respond to your messages within 24 hours and provided the return address as requested. We’ve received the tracking number you sent. As noted in our return policy, we’ll process your refund shortly once we confirm the item is in good condition. You’ll receive a confirmation email as soon as the refund is issued. If you have any further questions, feel free to reach out.

Response from MeowantAug 20, 2025

Hi, thank you for your feedback. We sincerely apologize for the frustration this situation has caused. Please understand that we take product quality very seriously and want to make this right. As mentioned in our previous emails, we have provided a solution that aims to fairly address the issue, including options to assist you through the return process. Regarding the return shipping cost, we understand your concern. Our return policy is designed to protect both customers and the company, but please be assured that we are committed to supporting you throughout the process. If you need further assistance or clarification, please don’t hesitate to reach out. We appreciate your patience and hope to resolve this matter to your satisfaction.

Response from MeowantAug 20, 2025

Dear customer, we are deeply sorry and concerned to hear about this alarming situation. Your safety and your cat’s wellbeing are our highest priority. Please immediately stop using the litter box and unplug it. For urgent assistance, please contact our dedicated after-sales support team, who will help you solve the problem. We appreciate you bringing this to our attention and are committed to resolving this matter quickly and carefully.

Response from MeowantAug 20, 2025

Dear customer, thanks for your feedback. We see that your package has been delivered, although it arrived about 2 business days later than expected. We understand that any delay can be frustrating and appreciate your patience. We’re continuously working to improve our shipping process to serve you better. If you have any other questions or concerns, please don’t hesitate to reach out.

Response from MeowantAug 20, 2025

Hi, we’re very sorry to hear about your experience. We understand how upsetting it must be to receive a product that appears used. Please rest assured that we never intentionally send out used items. In rare cases, some residual litter may remain due to quality checks or repackaging after transit damage. That said, this is absolutely not the experience we want for our customers. We truly appreciate your patience and the opportunity to resolve this for you.

Response from MeowantAug 20, 2025

Hi, we’re very sorry to hear about this experience. We hope both you and your cat are doing okay after such a stressful situation. The safety of pets is always our top priority, and this is not the experience we want for any of our customers. We’ve already provided the return address via email and will process your refund as soon as we receive the item back. While we’re still unsure exactly how the incident happened, we’d like to note that if the litter box is placed on soft surfaces like mats or carpets, it can affect the sensor's performance, potentially leading to unsafe operation. We always recommend placing the unit on a hard, flat surface to ensure proper function. Again, we’re truly sorry for the trouble, and we appreciate your feedback. It helps us continue to improve both our product and support. Wishing you and your cat a quick recovery.

Response from MeowantAug 20, 2025

Hi, we’re truly sorry to hear about your experience. Receiving a used product is absolutely not the standard we hold ourselves to. This may have been a warehouse error, and we are currently investigating the issue and actively communicating with you via email to resolve it. Please rest assured that we’re committed to making this right for you as quickly as possible. We truly appreciate your patience and the opportunity to fix this. If there’s anything else you need in the meantime, please don’t hesitate to let us know.