not impressed-- I'd love to change my review. Please reach out
I've reached out with no response from customer service and sent a picture-- Although the litter is getting cleaned regularly-- the inside of the machine needs to be scrubbed daily as well (which unfortunately is NOT automatic-- I'd love to know what we're doing wrong. So far it's WAY more work cleaning the machine than it was scooping litter daily.
Response from MeowantOct 9, 2025
We're sorry to hear about your experience and truly appreciate your feedback. We've checked our records and did not find any prior emails from you, but we've just reached out directly to assist. We'd love the chance to help troubleshoot and improve your experience.
JO
Jose
purchased a charger and put the wrong…
purchased a charger and put the wrong address. I immediately emailed them and they didn't respond until hours later saying they couldn't change the address.
Response from MeowantSep 29, 2025
Thank you for your feedback, and we're truly sorry for the inconvenience caused.
We understand how frustrating it can be when an address mistake happens during checkout. Please note that our system is designed to automatically process and ship orders very quickly after they are placed, in order to ensure fast delivery for all customers. Unfortunately, once the order is in transit, we're unable to make changes to the shipping address.
We do our best to respond to all customer emails within 24 hours on business days, and we regret if our reply came later than expected in this case.
That said, if the package was undeliverable and returned to us, we’re always happy to arrange a reshipment or a refund. Please feel free to reach out to us via email.
AP
April
It’s been 2 months since I returned 2…
It’s been 2 months since I returned 2 kitty litter boxes to you via fed ex. And yet you continue to take money out of my shop pay and affirm accounts. That is called STEALING. I will be reporting you to the Better Business Bureau on Monday. September 29, 2025…. 2 months after I returned the merchandise.
April Crook Sultzer
PS the letter they wrote below is a lie. I returned both boxes to them by FedEx. They were delivered. They “lost” them somewhere in their warehouse. Beware of this company. They are a total scam.
Response from MeowantSep 29, 2025
Hi April,
Thank you for your feedback. We’re sorry for any confusion or frustration this situation may have caused.
To clarify: after you contacted us about returning your order, we offered you two options — a return for a full refund, or a partial refund if you preferred to keep the product. You chose to keep the product and accepted the partial refund option via email. That partial refund was processed successfully in July.
Since you kept the product and opted for a partial refund, your payment plan with Shop Pay or Affirm continued as agreed at the time of purchase. These payments are managed directly by the financing providers, and we do not have control over how or when they collect remaining balances.
If you have any further questions or need documentation of the refund, we’d be more than happy to provide it. Please feel free to reach out to us by email.
AS
Ashley S.
I have used every trick in the book
I have used every trick in the book - deterrent, a good habits booster inside the car litter box, positive reinforcement, having more than one cat litter box. My cat refuses to use this. The cat litter box itself is"meant for large cats"; although my cat is not that big, he seems to get uncomfortable when he's in it. The oval opening is too small and with the sheild (needed, in my case), it limits the entry way even more. The self cleaning functions are great, but unfortunately I can't use them because my cat is going 1 & 2 all over my house.
The company has a 30-day return policy; which frankly, is not long enough. It takes cats on average about 5-6 weeks to acclimate. Some may be longer. My cat was using it the first few weeks, then he got spooked by the cleaning cycle. 🙃 So now I'm essentially stuck with a very expensive room decoration. Don't waste your money.
Response from MeowantSep 29, 2025
Thank you for your honest feedback. We completely understand how frustrating it must be when your cat refuses to use a product you had high hopes for.
We’re really sorry to hear about your experience, and we appreciate that you’ve tried many methods to help your cat adjust. As you rightly pointed out, some cats do take longer than others to acclimate, and unexpected reactions like being spooked by the cleaning cycle, can unfortunately set back progress.
We’ve sent you some additional tips via email to help your cat gradually get comfortable with the litter box again, and we’re here to support you through the process.
Please don’t hesitate to reach back out if your cat shows any changes or if you’d like further guidance. Our team is always happy to assist in any way we can.
DI
Diana
It took me a month to get to put it…
It took me a month to get to put it together. Thought my cats would like the bigger opening. Only one was impressed ( not the one I bought it for). The screen that sifts the litter, the holes are entirely to big, there are so many bigger hunks of urine clumps that none of them wanted to get in it. The plastic shield used to empty litter is a nuasiunce. I am very upset that I wasted so much money. It sounded great, but I was not impressed or happy
Response from MeowantSep 29, 2025
Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience didn’t meet expectations.
We understand how frustrating it must be when a product doesn’t work as hoped — especially for your pets. While we designed the larger opening and sifting screen to improve convenience, it’s clear that the execution didn’t meet your or your cats’ needs. We’re also sorry to hear that the plastic shield was a nuisance rather than a help.
We will reach out to you by email and our customer service team will be happy to assist you further.
KE
Kelly
Sent me wrong model and are not getting…
Sent me wrong model and are not getting back to me
Response from MeowantSep 23, 2025
We’re sorry for the frustration caused and for the delay in response over the weekend.
After reviewing your order, we can confirm that the item you received is exactly the model you selected during checkout. It appears there may have been a misunderstanding regarding the product version, and we’re more than happy to clarify the differences and help you find the right fit if needed.
Customer satisfaction is very important to us, and while we strive to respond promptly, replies may be slightly delayed during weekends. We appreciate your patience and understanding.
If you’re still looking for a solution, please feel free to reach out to our support team. We’re here to help!
TR
Tracie
GARBAGE company
With ZERO customer service. I purchased a NEW SCO2 litter box and they sent me someone else's returned item!!!! At first I thought that FEDEX had dumped the box somewhere on the road and tried to put it back together and I was unwilling to keep a potentially damaged machine - I am not risking the lives of my cats if a sensor or some other part has been damaged.
But I just noticed that there is a RETURN LABEL on the box from ANOTHER customer. THEY SENT ME SOMEONE'S USED GARBAGE!!!! AND THEY REFUSED TO REPLACE IT!!! THEY ARE GIVING ME THE RUNAROUND! NOW I AM FORCED TO CALL MY BANK AND DEAL WITH IT THAT WAY. I WAS WILLING TO ACCEPT A REPLACEMENT BUT NO MORE. I WANT NOTHING TO DO WITH THIS GARBAGE DECEITFUL COMPANY THAT WOULD SEND ME SOMEONE ELSE'S DEFECTIVE RETURNED MACHINE.
THIS IS HOW DISEASES ARE SPREAD. YOU SEND OUT MACHINES THAT ARE RETURNED TO YOU THAT CLEARLY HAVE NOT BEEN CLEANED OR REPACKAGED - THAT ARE USED. TOXOPLASMOSIS CAN BE SPREAD TO HUMANS VIA CAT FECES. PARASITES.
Feline Infectious Peritonitis (FIP) is caused by the cat coronavirus (which is different from the coronavirus that causes COVID-19 in people). Infection with coronavirus is very common in cats and infected cats shed the virus in their feces.
It is transmitted when another cat ingests the virus but often does not cause any symptoms to develop, or causes mild diarrhea. Rarely though, the coronavirus mutates to cause FIP in certain cats. Although this is very uncommon, there is no cure for FIP and it is almost always fatal.
Feline Panleukopenia (FP) is a highly contagious disease caused by the cat parvovirus. It causes severe gastrointestinal signs such as vomiting and diarrhea, along with blood disorders and neurological signs. It most commonly affects kittens and can be fatal.
The virus is shed in the bodily fluids of infected cats including saliva, urine, and feces. It can also be spread via fleas that have bitten an infected cat. Although an infected cat is only contagious for a couple of days, the virus can live for up to a year in the environment on things such as food bowls, bedding, and surfaces.
Feline Leukemia Virus (FeLV) is one of the most common communicable cat diseases and can be fatal. It can lead to cancer, blood disorders, and immunodeficiency. It is most frequently transmitted via contact with another cat’s infected saliva but the virus is also shed in nasal secretions, blood, urine, feces, in utero, and via milk.
In practical terms, this means that FeLV can be spread from a bite wound from an infected cat, mutual grooming, or the sharing of litter boxes or food and water bowls. It can also be spread to kittens in the womb from an infected mother cat, or via her milk once the kittens are born and nursing
Response from MeowantSep 23, 2025
Dear customer, we sincerely apologize for the experience you’ve had. This is absolutely not the standard we hold ourselves to.
We understand your frustration and concern, especially when it comes to your pets' safety. After receiving your complaint, our team immediately began investigating the issue and has already arranged to send you a brand-new, unused unit as discussed via email.
Please rest assured that we take product hygiene, safety, and quality extremely seriously. All returned items are required to go through strict inspection protocols. It appears a rare fulfillment error may have occurred in your case, for which we take full responsibility.
We truly regret that you felt ignored or mistreated. That was never our intention, and we are taking steps internally to ensure this never happens again.
Thank you for giving us the opportunity to make this right.
MA
Manuel
dissapointed
Didn't receive the correct which I ordered the one that was shipped was Anyask stainless steel litter box, when it should been Meowant stainless steel litter box . would like to be contacted my cell# 361-230-7840 so it can be corrected.
Response from MeowantSep 16, 2025
Hi, we’re very sorry for the mix-up with your order. This is definitely not the experience we want you to have.
To help us resolve this quickly, could you please send us a few photos of the item you received? Our team will verify the issue and provide a proper solution right away.
Thank you for your patience. We’ll make sure this is taken care of.
