I haven’t even gotten a response!!!! Absolutely WILD you would send a survey before you help me with my issue????
Response from MeowantOct 13, 2025
Hi, we sincerely apologize for any frustration you’ve experienced. We understand that waiting for a resolution can be very frustrating, and we truly appreciate your patience.
We did respond to your inquiry and have reviewed the situation. However, we noticed that your order was placed through Amazon, and as a result, any return or issue resolution needs to be handled by their customer service team. We have already forwarded your email to Amazon’s support for further assistance.
Please reach out to Amazon’s customer service directly to address your concern. If you need any further assistance from us, feel free to let us know, and we’ll be happy to help in any way we can.
Thank you again for your understanding, and we hope your issue is resolved promptly.
LA
Lacy
I had the meowant two and it was great…
I had the meowant two and it was great and wanted to get a second one so after reading reviews, I tried the one and it is terrible. It doesn’t clean, doesn’t work at all
Response from MeowantOct 13, 2025
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience with the product hasn’t met your expectations.
We take product performance very seriously, and we understand how frustrating it must be when a product doesn’t function as expected. In order to better assist you, we’d love to learn more about the issue. Could you please share more details on what exactly isn’t working, or if there are any error messages? We would also be happy to walk you through troubleshooting steps to help get your unit up and running.
Thank you again for your feedback, and we hope to resolve this to your satisfaction.
JO
Joel
Beware of this product and company
This product does not function as advertised. It consistently leaves behind large amounts of clumped litter stuck to the sides and grate, even after following all recommended setup steps, adjusting litter levels, and extending the post-use wait time to allow for drying. Despite these adjustments, the unit still requires frequent manual maintenance and cleaning far beyond what is presented in the promotional materials.
Additionally, the product’s rotation mechanism actually worsens odor control — it stirs the contents in a way that amplifies the smell of feces and urine rather than containing it. While I understand no automatic litter box is perfect, the reality of this product’s performance is nowhere near the claims made in Meowant’s marketing materials.
Following Meowant’s own return policy, I submitted a return request well within 30 days of purchase. After weeks of unproductive email exchanges, I was offered a mere $40 refund to “keep the item,” instead of being allowed to return it for a full refund. When I attempted to proceed with the return, I discovered it would cost a minimum of $216 to ship back — nearly the cost of the product itself.
According to Meowant’s policy, they claim the buyer must cover return shipping unless the product is “not functioning as designed.” Given that this unit clearly fails to operate as described, their attempt to shift responsibility and costs onto the customer is unacceptable and potentially in violation of consumer protection laws.
To make matters worse, the company’s policy allows Meowant’s own internal “quality control” to determine whether a refund will be approved — meaning the entire process is self-serving and non-transparent.
After reviewing similar complaints from other customers describing identical issues — both with the product’s functionality and Meowant’s handling of returns — I am now considering legal action. Others who feel they have been similarly misled or financially harmed may wish to explore collective legal remedies such as a class action.
In summary:
⦁ Inferior and misleading product performance
⦁ Uncooperative and evasive customer service
⦁ Ambiguous and selectively enforced return policy
⦁ Borderline deceptive business practices related to return costs
I strongly advise potential buyers to avoid both this product and this company. Based on my experience, engaging with Meowant will likely result in financial loss and unnecessary frustration.
Response from MeowantOct 13, 2025
Dear customer, thank you for your feedback. We are truly sorry to hear that your experience with our product did not meet expectations. We understand how frustrating it can be when a product doesn’t work as anticipated, especially when it comes to something as important as your cat's well-being.
We want to clarify that our return policy is publicly available on our website for transparency, and the return shipping costs are not charged by us, but directly by the carrier based on the return address. The shipping cost can vary depending on the location, and we encourage customers to check with the carrier for specific rates.
Regarding the product’s performance, we understand that each cat’s behavior and preferences may affect how the product functions. While we strive to design a product that works well for a wide range of cats, there may be variations in performance depending on individual usage.
We are always looking to improve our products and service, and we take customer feedback seriously. If you’d like further assistance with your situation, please feel free to reach out to us directly, and we’d be happy to continue working with you to find a satisfactory solution.
KI
Kim
Cannot get the device to connect and…
Cannot get the device to connect and now it will not auto clean and when I push the button to have it clean it only turns halfway and not enough to dump dirty litter so paid over $350 for a litterbox i have to scoop still.
Response from MeowantOct 13, 2025
Hi, we’re truly sorry to hear about the issues you’re experiencing with your device. We understand how frustrating it must be, especially after investing in a product designed to make life easier.
To better assist you, we would appreciate it if you could provide us with more details, such as any error messages or conditions when the device is not working properly. We would also recommend trying to reconnect the device by following the troubleshooting steps we’ve provided in the email. If the issue persists, we’re more than happy to offer further support.
Please don’t hesitate to reach out directly, and we’ll work with you to resolve this as quickly as possible.
AS
Ashlie
Our unit was just set up today
Our unit was just set up today. It keeps getting drum error.
Response from MeowantOct 13, 2025
Hi, thank you for your feedback. We’re sorry to hear that you’re experiencing the drum error with your unit. To better assist you, we’ve already reached out to request a video to help us understand the issue more clearly.
Once we have that, we’ll be able to provide further assistance and resolve the problem as quickly as possible.
We appreciate your patience and look forward to helping you get this sorted out.
KE
Kelly
Respond 2 emails
Respond 2 emails
Response from MeowantOct 13, 2025
Hi, thank you for your feedback. We reviewed our records and found that we only received one email from you, to which we responded promptly. Additionally, every message you sent through our shop chat was replied to as well.
If there is any confusion or if we missed any of your messages, please feel free to let us know, and we’ll be more than happy to assist you further.
CH
Cheryl
Unbelievable
I placed an order for the SC-01 model and after trying it decided I would most definitely be sending it back! It just wasn’t safe! When I pressed the child lock button it would still rotate, I would go to empty the litter box or waste bin and it would start rotating while the lid was open, and if that wasn’t enough the most disturbing thing was it started rotating with my cat inside! I reached out by email to customer service stating that my cat was terrified and not using it anymore and that the safety mechanisms were clearly not working. ( I did explain in my email to them what all had happened) they responded and asked if I would please try it again! I was surprised they’d ask me that and responded back and said no I want to return it! Then they said I would need to cover shipping because it wasn’t defective! What!? I replied you’re kidding how is it not defective when it’s not working? That’s when they responded asking if I could send a video with it moving while my cat was inside!! What!? Are you kidding me, like did I seriously just read this! As u can imagine I was shocked, angry, hurt, how could you ask me to do that? What kind of company what kind of person would ask that!? Don’t you know how dangerous that is!? Of course I responded saying absolutely not! And that I shouldn’t have to pay to ship it back and I can’t believe you’d ask me to make a video of my cat inside there with it moving that’s clearly not safe and unprofessional. Disappointed doesn’t begin to describe how I feel about them and I absolutely Do Not recommend ordering from them at all. I don’t know what I’m going to do but hopefully I can worn others!!
Response from MeowantOct 13, 2025
Dear customer, we’re really sorry for the frustration and concern this situation has caused. Our intention was never to put your cat at risk. When we asked for a video, we suggested using an object over 1.5kg to simulate the weight of a cat, not an actual animal. We understand how this request could have been upsetting and apologize for any confusion.
RS
Rachel S.
DO NOT BUY!!
I ordered a litter box from Meowant about a week ago. FIRST off the litter box is poorly put together and the instructions are AWFUL. The customer service is NON EXISTENT. They do not respond to you and they hide behind emails. I will NOT get another litter box from them, and I am filing complaints with the Attorney General's office for our state, and the BBB.
Response from MeowantOct 10, 2025
Thank you for your feedback. We’re very sorry to hear about your negative experience with our litter box and customer service. This is certainly not the level of quality or support we aim to provide.
We understand how frustrating poor assembly and unclear instructions can be, and we sincerely apologize for any inconvenience caused. We take your concerns seriously and would like to help resolve the issues you’ve encountered.
We didn't receive email from you before. However, we have reached out to you by email. Please kindly check it and get back to us.
