MeowantReviews of meowant.com

Response from MeowantOct 8, 2026

Hi, I'm really sorry for the long wait — having to go find bags elsewhere to keep things running is exactly the kind of inconvenience you shouldn't have had to deal with. The bags were out of stock at the time of your order, and we did send you a back-order notification. As soon as stock came back in, we shipped it out immediately, and the tracking number was sent to you by email. The package is currently in transit. Again, apologies for the delay, and thank you for your patience.

Response from MeowantOct 6, 2026

Hi, we’re truly sorry for this frustrating experience. Your order was shipped in two separate packages, and both parcels are now in transit. You will receive them shortly.  We completely understand your feedback about receiving upgrade ads while still waiting for your purchase. We will review and optimize our email marketing setup to avoid sending promotional offers for upgraded versions before customers receive their ordered items.  Thank you for your understanding and patience.

Response from MeowantOct 3, 2026

Hi, we are truly sorry for the slow response to your message. Our customer service team was on holiday recently, which led to longer waiting times. We’re thrilled to hear your SC02 has worked well for you for almost two years! We fully understand your concern about the small tear on the silicone liner caused by your cat’s claw. As a helpful tip, regularly trimming your cat’s nails can help prevent similar damage in the future. Please reach out to us if you have any further questions.

Response from MeowantOct 2, 2026

Hi, I am very sorry for the trouble with your delivery. We ship all orders to the address provided at checkout, and the tracking confirms the package was delivered to that address. We are unable to verify whether it matches the address on file with your payment provider. Our order confirmation email includes the shipping and billing addresses for your review. If the address was incorrect, we recommend contacting us promptly after placing an order so we can make changes before shipment. Sorry for all the inconvenience caused.

Response from MeowantOct 1, 2026

Hi, thank you for the detailed description, and I'm sorry this has felt like going in circles. To be clear on the technical side: the auto-clean delay is adjustable because clumping behavior varies by cat and by litter. The default is 1 minute, which suits litter that sets quickly — but if the clump hasn't fully set by the time the cycle starts, wet material can remain on the drum interior instead of being separated into the waste bin. Extending the delay usually makes a noticeable difference here. Adjusting it is simple: connect the unit to the app and change the auto-clean delay setting there. If you're open to trying a longer interval for a few days, that would help us determine whether the sticking is timing-related or something mechanical that needs further attention. Thank you for your patience while this is being looked at.

Response from MeowantSep 26, 2026

Hi, we are truly sorry to hear you’ve had such a disappointing experience with your dual automatic cat feeder. We regret that the unit failed to work as expected and that our support communication fell short. Could you please tell us your order number and send us a video to show the problem? Our support team will look into your issue right away and assist you accordingly. Thank you for your cooperation and patience.

Response from MeowantSep 26, 2026

Hi, we’re truly sorry for the inconvenience and disappointment caused by the long wait. Your item was a pre-order product, which is why it took extra time to ship, though it was delivered within one month. We previously emailed you the estimated shipping timeline and sent the shipping notification with tracking number once it was dispatched. According to the tracking record, your package was signed for on September 22nd. We’ve just resent the tracking details and proof of delivery to your email. Please reply to us if you haven’t received the parcel.

Response from MeowantSep 26, 2026

Hi, we are very sorry for the delay and the frustration this has brought you. This product has limited stock and we ship orders in the sequence they are placed. We have just checked and your order was delivered on September 25th. We have emailed you the tracking information and proof of delivery. Please reply to our email if you have any questions. Thank you for your patience.