MeowantReviews of meowant.com

Response from MeowantNov 16, 2025

Hi, we’re sorry for any confusion or frustration. We’ve reviewed our records and can only see your October 31st email regarding an address change, which we replied to promptly. We did not receive any other messages from you prior to this, which is why we were not aware of your other questions. We’re glad to hear that you were able to use the litter box successfully without Wi-Fi. Please know that we’re always happy to assist with any questions or guidance if needed — just reach out to us directly. Thank you for your understanding.

Response from MeowantNov 17, 2025

Dear customer, we’re sorry to hear that you haven't received your package yet. After reviewing the tracking details, it appears that the package was marked as undelivered due to the “Cannot locate recipient” status. This can sometimes occur when the carrier is unable to reach the address or verify delivery. We understand how frustrating this situation is, and we’ve already sent you an email outlining the next steps and possible solutions. Please check your inbox for the detailed instructions, and let us know if you need any further assistance. Thank you for your patience, and we’ll do our best to resolve this as quickly as possible.

Response from MeowantNov 17, 2025

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the issue with the part in your unit. After checking with our factory, we can confirm that the broken clip is unfortunately not available as a standalone replacement part. We understand this may be disappointing, and we truly appreciate your patience. While the specific clip cannot be replaced individually, we do offer other replaceable parts on our website, including components that may help address your needs. We are always striving to improve and offer better solutions, and your feedback is valuable in helping us improve our services. If there’s anything else we can assist with, please don’t hesitate to reach out.

Response from MeowantNov 17, 2025

Dear customer, we’re sorry to hear you're experiencing difficulty connecting your litter box to Wi-Fi. We understand how frustrating this can be. We’ve sent you an email with a video guide on how to connect the device to Wi-Fi, along with some important troubleshooting tips. Please kindly check it. If you're still having trouble, feel free to reply to that email with any specific issues you’re encountering, and we’ll do our best to assist you further.

Response from MeowantNov 17, 2025

Dear customer, we’re sorry to hear you’re having issues with your Meowant litter box, especially so soon after receiving it. Our goal is to provide high-quality products that make life easier for both you and your kittens. We’d really like to help resolve the problem. It sounds like there might be an issue with the motor or barrel, and we’d like to take a closer look to ensure we can find a solution. We will reach out to you by email to solve the problem for you. We appreciate your patience and look forward to working with you to get this sorted.

Response from MeowantNov 17, 2025

Hi, thank you for sharing your feedback, and we’re sorry to hear you’re disappointed with your purchase. We understand your concerns about the litter removal system and the Wi-Fi connectivity, and we always strive to improve based on customer feedback. We have sent you methods to connect the Wi-Fi. Regarding your return request, we’ve already provided you with the return address via email. Let us know if you need any further assistance with the return process. We appreciate your understanding and are here to help if you have any more questions.

Response from MeowantNov 17, 2025

Hi, thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with the delivery issue, and we understand how disappointing this situation must be for you. After reviewing your case, we’ve found that according to the tracking information, FedEx shows the package as "delivered." We’ve reached out to them, but unfortunately, due to their delivery confirmation, we are unable to file a claim on your behalf. We realize this is not the outcome you expected, and we truly regret the inconvenience it has caused. If you haven't already, we recommend checking with FedEx directly, as they might be able to offer additional assistance. Again, we apologize for the inconvenience this has caused, and we truly value your feedback. We hope that your issue is resolved soon.

Response from MeowantNov 16, 2025

Hi, we are sorry to hear that you didn't receive the package. After checking, the shipping status shows returned because customer not available or business closed. We will check with our warehouse to confirm whether the package has been received. Once we have an update, we’ll let you know immediately.