MeowantReviews of meowant.com

Response from MeowantDec 8, 2025

Hi there, Thank you for your review. We’re sorry for the inconvenience caused by the peak-season delays. After checking your order, we can confirm that the litter box was delivered and signed for on December 7th. The trash bags are also on the way and are scheduled to be delivered on December 8th. If you have any questions or still have trouble locating your packages, please feel free to contact us — we’re here to help. Thank you for your patience and understanding.

Response from MeowantDec 8, 2025

Hi there, Thank you for your feedback. We’re sorry for any confusion. The information we provided earlier was not incorrect — your order included a litter box and trash bags, and we sent you a notification explaining that the items would be shipped separately. We have sent you tracking numbers for them. Please check your email. If you have any further questions or need help, please feel free to reach out. We’re here to assist you.

Response from MeowantDec 8, 2025

Hi there, We’re very sorry to hear about the issues you’ve experienced — this is definitely not the performance we want for any of our customers. Thank you for taking the time to share what happened. We want to help you get this resolved as quickly as possible. Our team has reached out to you by email so we can troubleshoot the problem directly and provide the appropriate solution. Please check your inbox (and spam/junk folder just in case). Once we receive your reply, we’ll do our best to assist you promptly. Thank you for giving us the opportunity to make this right.

Response from MeowantDec 4, 2025

Hi there, Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how stressful it is to receive the wrong model when you tried to cancel right away. We’ve checked our system, and unfortunately we didn’t receive any cancellation email from you before the order was processed and shipped. We apologize if this caused any inconvenience, it’s never our intention to leave customers feeling unheard. We will reach out to you to solve the problem for you. Thank you for giving us the opportunity to fix this.

Response from MeowantDec 4, 2025

Hi there, Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused. We understand how important it is to have a working box for your cats. We want to assure you that we have responded to your messages. Due to the peak season, our order and email volume has been much higher than usual, which unfortunately caused delays in our replies. We sincerely apologize for any inconvenience this may have caused. Please check your inbox (and spam/junk folder just in case), and if you still don’t see our message, feel free to contact us again — we are here to help and will make sure your issue is resolved as quickly as possible. Thank you for your patience, and for giving us the chance to make this right.

Response from MeowantNov 27, 2025

Hi, thank you for your feedback, and we're genuinely sorry to hear about your experience with the litter box. We understand your frustration, and we apologize for the inconvenience caused. We have already responded to your email inquiries, and we encourage you to check your inbox (including your spam folder) for our replies. If you're unable to locate our responses or have any further questions, please don't hesitate to reach out to us again, and we'll be happy to assist you further. We truly appreciate your feedback and are always looking for ways to improve our products and services. Your satisfaction is very important to us, and we want to make sure we resolve this to your satisfaction.

Response from MeowantNov 25, 2025

Thank you for bringing this to our attention, and we’re very sorry for the frustration caused by the address error with Shop Pay. We completely understand how important it is for your gift to arrive at the correct place—especially for Christmas. We’ve reviewed your order and have already responded to your email, updated the shipping address to your daughter’s correct NY address, and the package has now been shipped to the updated location. If you need anything else or would like tracking updates, please feel free to contact us anytime. We’re here to help, and we hope your daughter enjoys her Meowant!

Response from MeowantNov 24, 2025

We’re very sorry to hear about the difficulties you’ve experienced with cleaning the unit, the noise issue, and the leakage you described. This is certainly not the experience we want our customers to have, and we truly apologize for the inconvenience and frustration this has caused. We would really like to look into your case in detail and help find a proper solution. However, we’re unable to locate your order because no order number or contact information was included with your review. Could you please reach out to us by email with your order number? Once we have that information, our team will assist you further. Thank you for bringing this to our attention. We’re committed to helping you.