MeowantReviews of meowant.com

Response from MeowantDec 10, 2025

Hi there, Thank you for your feedback, and we’re really sorry to hear about the delay with your order. To assist you further, we’ll need your order number or any details related to your purchase, as we are unable to locate your order without this information. Please reach out to us and we’ll look into the issue right away to get it resolved as quickly as possible. We apologize for the inconvenience and look forward to assisting you.

Response from MeowantDec 10, 2025

Hi Vicky, Thank you for your feedback, and we’re sorry to hear about the confusion with your order. After reviewing our records, it appears that the item you mentioned (the 18" x 28" Army Green Matt) is not part of the products we carry, and we believe it may have been purchased from a different retailer. Regarding your order with us, the litter box was delivered on December 4th, according to the tracking information. If you haven’t received that item, please let us know, and we will be happy to assist you further. We recommend checking the details of your other orders to ensure they are from the same seller, and if there’s anything else we can do, feel free to reach out. Thank you for your understanding, and we’re here to help!

Response from MeowantDec 10, 2025

Hi there, Thank you for your feedback, and we sincerely apologize for the confusion. We can see that you’ve purchased multiple products, and the main item has already been delivered. One item is in transit, and the litter currently on backorder, and we’re working hard to get it to you as quickly as possible. We’ve already sent you an email with tracking details and updates on your order. If you haven’t received it, please check your inbox (and spam folder, just in case). If you need any further assistance or updates, feel free to reach out to us directly. Thank you for your patience, and we truly appreciate your understanding!

Response from MeowantDec 10, 2025

Hi there, Thank you for your feedback, and we sincerely apologize for the confusion. It seems like the discount wasn’t applied during the purchase, which may have been missed at checkout. We’ve already responded to your emails, and we’re currently waiting for your reply to help resolve the issue. Please check your inbox (and spam folder, just in case), and if you didn’t receive our response, feel free to reach out again. Thank you for your patience, and we’re here to help!

Response from MeowantDec 10, 2025

Hi there, We’re really sorry to hear that you’re experiencing issues with the product. To assist you more effectively, we’ll need your order number or any other details related to your purchase. Please reach out to our customer support team and we’ll be happy to help you resolve this issue. Thank you for your understanding, and we look forward to helping you!

Response from MeowantDec 8, 2025

Hi there, Thank you for sharing your feedback. We’re very sorry for the slow communication and the delay in shipping updates. During the peak season, both order processing and email response times have been slower than usual, and we truly apologize for the inconvenience this caused. We’ve checked your order, and your package is already out for delivery. You should receive it very soon. If you have any questions or need further assistance, please feel free to reach out — we’re here to help. Thank you for your patience and understanding.

Response from MeowantDec 10, 2025

Hi there, thank you for your review! We reached out to you to check whether you experienced any issues with the product. If everything is working well, that’s great to hear — but if you run into any problems at all, please feel free to let us know. We’re here to help!

Response from MeowantDec 8, 2025

Hi there, We’re really sorry to hear that your item arrived damaged, and we completely understand how frustrating that must be. It’s definitely not the experience we want for our customers. We have reached out to you by email. Could you please send us a photo of the broken piece and let us know which part is missing? Thank you for bringing this to our attention, and we’ll do our best to get it resolved as quickly as possible!