Holly W.
I don’t usually leave reviews
I don’t usually leave reviews, but this experience was frustrating enough that I feel obligated to share it so others can make an informed decision. We ordered a product - SC02 litter box, paid in full, and DAYS later learned the company didn’t actually have the item available. Instead of offering a refund, we were only given two choices: wait indefinitely for them to restock or accept an inferior substitute - unbranded version or the SC01 model. We chose the substitute (SC01) just to move things along. That’s when things went from disappointing to unacceptable. The order was marked as fully delivered, but only plastic bags arrived. The main product—the litter box—never showed up. There’s only one tracking number, and it clearly belongs to the bags. Still, the entire order was closed out as delivered and no response from Meowant for DAYS. Trying to resolve this has been exhausting: We received automated replies for days, instead of a real reply. They have an invalid email address on their rating page—our reply bounced back. Days passed between responses, and when we finally heard back, we were told to “be patient” due to a vague logistics issue. Even after all of this, the company refused to cancel the order or issue a refund for the item we never received. Free plastic bags don’t fix being charged for a product that never arrives. At this point, we’re pursuing a chargeback and formal complaints. I truly wish this had gone differently, but I would strongly recommend looking elsewhere.
Response from MeowantDec 23, 2025
Dear customer, thank you for taking the time to share such detailed feedback. We are truly sorry for the frustration and disappointment this experience has caused. We sincerely apologize that your expectations were not met, especially during such a busy holiday period. During the Black Friday promotion, we did experience unexpected stock shortages for the SC02 model. We would like to clarify that if a customer chooses not to accept a substitute, we do offer a refund, and we regret that this option was not made clear or handled smoothly in your case. Additionally, the litter box and plastic bags are shipped in separate packages, and due to severe weather conditions affecting certain states, some shipments have experienced delays beyond our control. At this time, we are unable to locate your order details in our system based on the information available here. To allow us to properly investigate the shipment status and provide an appropriate resolution, we kindly ask that you contact our customer support team directly and include your order number and purchase email. Once we receive this information, we will review your case in detail and work toward a fair solution. We sincerely regret that this experience has caused you to lose trust in us. Your feedback is taken seriously, and we appreciate the opportunity to address it properly.