MeowantReviews of meowant.com

Response from MeowantOct 10, 2026

Hi, I'm sorry for the inconvenience caused. The bags were out of stock for a period, which caused the delay. They've arrived recently and have been shipped out. We sent the tracking number and estimated delivery date by email — please check your inbox, including the spam or promotions folder. In the meantime, your litter box was delivered on September 22 and came with a complimentary box of bags, so you can use those while you wait. If there is any question in using the litter box, please feel free to contact us.

Response from MeowantOct 10, 2026

Hi, I'm sorry for the frustration — I completely understand why you'd be disappointed, especially after choosing this model specifically for your Maine Coons. I also want to clarify the response you received. The message saying we were "too busy to answer immediately" was an automated system reply, not a response from our team. A real person from our customer service has already replied to your email — it may have landed in your spam or promotions folder, so please take a quick look there. Our litter box does not have an automatic litter-dispensing or refill function, and this hasn't been something we've advertised as a feature. I'm sorry it didn't match what you were expecting — that's genuinely not the experience we want anyone to have. If you'd still like to give the unit a try, I'm happy to walk you through the setup — but if it's simply not the right fit, I'll help make the return as smooth as possible.

Response from MeowantOct 10, 2026

Hi，I'm really sorry — receiving a unit with a missing part after waiting weeks is incredibly frustrating, and I completely understand why you'd feel this way, especially given what you're managing right now. Please rest assured that our support team is already looking into this. We'll verify which part is missing and arrange for it to be sent to you as quickly as possible. If that doesn't work for you, we'll offer an alternative resolution — you won't be left without options. I'll make sure this gets handled promptly so you don't have to keep waiting.

Response from MeowantOct 9, 2026

Hi, I'm sorry for the slow response — I understand how frustrating it is to have an assembled unit that won't run, and not be able to reach anyone while you're waiting. We did reply to your email, though it's possible it didn't come through on your end or landed in a spam or promotions folder. Could you take a quick look there? We're currently verifying the specific issue. Could you send us a short video showing what happens — from powering on, through the few seconds it runs, to when it stops completely? That will help our support team pinpoint whether it's a power or motor problem, and get you a proper resolution rather than another round of generic troubleshooting. Thanks for your patience while we sort this out.

Response from MeowantOct 8, 2026

Hi, I am truly sorry for the long wait and the frustration this has caused. The product page notes "Limited stock. Due to high demand, the SC10 is currently shipping in batches, and orders will be fulfilled in the order received." So your order was queued rather than lost. On top of that, we were on a recent leave period, which is why your earlier messages weren't picked up as quickly as they should have been. Once we saw your email on the 5th, we arranged the shipment immediately, and the package was signed for on October 7. I want to be clear that this was a normal order. There was no issue with your payment, and nothing was withheld on our end. I know that doesn't undo the wait, and I apologize again for the experience. If anything is still unresolved, let me know and I'll make sure it gets handled.

Response from MeowantOct 8, 2026

Hi, I'm really sorry to hear the unit arrived in used condition. That's not the experience we want anyone to have, and I understand why you'd be concerned. We did reply to your email within 14 hours, so it may not have come through on your end, or it may have landed in a spam or promotions folder. Could you take a quick look there? To move this forward, we're currently verifying the situation with your package. If you could provide the information we requested in our earlier email, our support team will complete the check and get back to you with a fair and appropriate resolution. Thank you for your patience while we sort this out.

Response from MeowantOct 8, 2026

Hi, I'm sorry for the delay. Having to buy bags elsewhere while waiting is a real hassle, and I understand the frustration. The bags were out of stock when your order came in, and we shipped them out as soon as stock was replenished. Tracking shows the package was signed for on October 6. If you haven't actually received it, please reply to this email and we'll look into it right away. Thanks for your patience, and apologies again for the wait.

Response from MeowantOct 8, 2026

Hi, I'm sorry for the wait — I understand how frustrating it is when you've already had to source a substitute and the original order is still hanging. Just to clarify the timeline on our side: your order was placed on August 25, and we sent you a back-order notification email on August 28. Stock came back in on October 3, and we shipped it out right after. So it hasn't been a full three months, though I agree the gap between ordering and receiving was longer than it should have been. I've re-sent the tracking number to you, so you should be able to follow the package — it's in transit and should reach you soon. If there's anything else we can help with, just say the word.