MeowantReviews of meowant.com

Response from MeowantJan 7, 2026

Dear customer, thank you for taking the time to share your experience. We’re truly sorry for the frustration caused and understand how important timing and communication are, especially when you were preparing to travel. We’d like to clarify that your order was successfully delivered and signed for on December 19, and we sent a delivery confirmation email with proof of receipt at that time. In addition, we have emailed you tips and guidance on how to help your cat adjust to the new litter box. Please kindly check your email. That said, we sincerely apologize if our communication did not meet your expectations. Your feedback is very valuable to us, and we are actively working on improving both our response time and clarity in future communications. If you’d like further assistance or have any questions, we’d be more than happy to help.

Response from MeowantJan 5, 2026

Dear customer, thank you for your review, and we apologize for the frustration you've encountered. We understand that the issues you mentioned regarding weight detection and self-cleaning are very important to you. After reviewing our records, it appears that we have not received any communication from you through email. However, we have already reached out to you via email and provided the necessary instructions to resolve the issue. We kindly ask that you check your inbox (including spam or junk folders) for our message, and if you haven’t received it, please let us know so we can resend it immediately. We are committed to providing excellent customer service and will ensure that your concerns are addressed as quickly as possible. We look forward to resolving this for you.

Response from MeowantJan 5, 2026

Hi there, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We’ve already sent you a message with detailed instructions on how to manually clean the litter box without requiring an internet connection. You should be able to operate the unit without Wi-Fi by simply using the manual cleaning button. Additionally, we’ve provided you with our return policy and how to proceed with the return if you wish to do so. We truly value your satisfaction, and we’re here to assist you in any way possible. Please check your store messages for all the details, and don't hesitate to reach out if you need further assistance. We apologize for any confusion and appreciate your patience.

Response from MeowantJan 5, 2026

Hi there, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced. We completely understand how disappointing it is to be asked for a review when you haven’t received your product yet. After checking, we find that the package was delivered on the same day when you left the review. Have you received it? Thank you for your patience, and we’re here to resolve this for you as soon as we can.

Response from MeowantDec 29, 2025

We sincerely apologize for the frustration and inconvenience you've experienced with both the product and our customer service. We take issues like this very seriously and deeply regret that we have not met your expectations. We’ve reviewed the communication on our end, and we understand that the delays and the repeated requests for additional information have added to your frustration. We apologize for the oversight in not addressing your concerns in a timely manner. Our team is committed to resolving your issue as quickly as possible, and we’ve already replied to your emails. Please kindly check it. Please rest assured that your feedback has been shared with our customer service management team to ensure we improve both our communication and overall service moving forward. We take pride in providing quality products and stand by our commitment to customer satisfaction. If you need further assistance or have additional questions, please don’t hesitate to reach out directly, and we will make it a priority to address any remaining concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Response from MeowantDec 25, 2025

Thank you for reaching out and sharing your detailed feedback. We’re truly sorry to hear how disappointed you are with your experience, especially given the concerns you’ve described regarding odor control and waste separation. We understand how frustrating this must be, and we sincerely apologize that the product has not met your expectations. We appreciate you taking the time to explain the issues in detail. While the design works well for many customers, we understand that it may not be the right fit for everyone. Your feedback regarding the waste bin sealing, screen size, and odor control has been noted and will be shared with our product team for future improvement. Regarding your return request, we can absolutely assist you with this. Please contact our customer support team and include your order number and purchase email, and we will provide you with the next steps for the return process as soon as possible. We apologize again for the inconvenience and appreciate your patience while we help resolve this.

Response from MeowantDec 24, 2025

Thank you for reaching out, and we’re very sorry for the frustration this has caused—especially given your situation. We completely understand how important it is for the litter box to function properly and be accessible, and we sincerely apologize that it is currently stuck and not opening. This issue may be caused by a temporary jam or a sensor-related error, but we don’t want you to struggle with it. To help us resolve this as quickly as possible, please contact our customer support team and include your order number. If possible, a short video or photo showing the issue would also be very helpful for us to identify the cause. If the problem cannot be fixed remotely, please rest assured that we will arrange an appropriate solution for you, including a replacement unit if necessary. Your comfort and safety are very important to us, and we are committed to getting this resolved as quickly as possible.

Response from MeowantDec 24, 2025

Thank you for reaching out, and we’re very sorry to hear about your disappointment. We completely understand how frustrating this experience must be, especially since this is your second purchase and the product hasn’t met your expectations. After checking our system, we can see that our after-sales support team has already replied to your email. We kindly ask that you please check your inbox, as well as your spam or junk folder, in case the message was filtered there. In that reply, our team has provided guidance regarding the issues you mentioned. If you’re still unable to find our response, please let us know and we will be happy to resend it. We truly apologize for the inconvenience and appreciate your patience while we work to assist you and resolve these issues.