MeowantReviews of meowant.com

Response from MeowantMar 10, 2026

Hi there, thank you for your feedback. According to the tracking information, the package was delivered on March 9. We have also sent you the tracking number and a screenshot of the delivery record via email. Please kindly check your inbox, and feel free to reply to our email if you need any further assistance. We’ll be happy to help.

Response from MeowantMar 10, 2026

Hi there, thank you for your feedback. We understand it can be frustrating when orders arrive separately. Your order was split into multiple shipments to avoid overweight or oversized packages, which helps ensure safe delivery. We have already replied to your email with this explanation and provided the tracking number for the remaining package. We truly appreciate your patience while waiting for the rest of your order. Please feel free to reply to our email if you have any questions or need further assistance, our team is happy to help and ensure your order is completed successfully.

Response from MeowantMar 10, 2026

Hi there, thank you for your feedback. We want to assure you that we do respond to all customer emails. The item in your order is a pre-order product, and a new batch is expected to arrive at the port on March 18. Once the stock is received, we will schedule it to be sent to the warehouse and ship your order as soon as it is available. We truly appreciate your patience and understanding, and we’re here to ensure your order is delivered promptly once the new stock arrives.

Response from MeowantMar 6, 2026

Hi, thank you for your feedback, and we’re sorry for any concern caused by the lack of tracking updates. After checking the order status, the package has already been shipped and is currently in transit with the carrier. In most cases, tracking information may take a few days to update after dispatch depending on the courier’s system. Your order is on its way and should be delivered very soon. If you would like us to double-check the shipment details for you, please feel free to contact our support team with your order number and we’ll be happy to assist. Thank you for your patience and understanding.

Response from MeowantMar 6, 2026

Hi, thank you for your feedback. We’re sorry to hear about your experience. However, we have carefully checked our system and unfortunately could not find any emails or communication from you regarding this issue. We definitely want to help resolve the situation and ensure you receive the support you need. Could you please contact our support team again with your order number so we can investigate this for you as soon as possible? It’s possible that your previous message did not reach us. We appreciate your patience and look forward to assisting you.

Response from MeowantMar 4, 2026

Hi, we’re sorry to hear about your experience. After carefully checking our system, we did not receive any email or message regarding a request to change the address. We have now proactively contacted you to help resolve this matter. Please reply to our message with the correct address so we can assist you further. You may also contact USPS directly to request an address update or redirection. We are committed to helping you find a solution and look forward to your response.

Response from MeowantMar 4, 2026

Hi, we’re truly sorry to hear about your experience and understand how frustrating this has been for you. We appreciate you sharing these detailed concerns. Regarding the issue where the unit rotates while you are changing the waste bag: before removing or replacing the bag, please activate the child lock function. After you finish replacing the bag, you can turn the child lock off. This will prevent the unit from starting a cleaning cycle during the process. The reason this happens is because the weight sensor detects a change in gravity when the drawer is pulled out, which can be mistakenly identified as a cat entering or using the unit, triggering the rotation. We understand your concerns about litter sticking and positioning issues as well. Cat posture and urination position can affect performance, and we are more than willing to continue working with you to adjust settings or explore additional solutions. Please reach out to us directly so we can assist you further. We genuinely regret that this purchase has caused disappointment and hope to have the opportunity to improve your experience.

Response from MeowantMar 4, 2026

Hi, we’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please rest assured that once the issue is fully verified, we will provide you with a satisfactory solution in accordance with our warranty policy. The troubleshooting steps and videos requested are only to accurately confirm the problem so we can resolve it properly for you. We appreciate your patience and cooperation, and we remain committed to helping you reach a resolution.