Gundy
Customer service is slow to respond
Immediately after placing the order I noticed my shipping address reverted back to the same as the billing address…which I did not want. I tried multiple times without success to cancel the order so I could have the address changed. The customer service finally contacted me to say the order was shipped and they couldn’t correct the delivery address. They were advised no one would be at the address for several months. they seemed unable or unwilling to contact FedEx to get the address updated to ship to an alternate address. Poor customer service response immediately following placing the order,.makes me concerned about customer service after.
Response from MeowantSep 7, 2026
Hi, we sincerely apologize for the frustration, but we want to clarify that our customer service is not nonexistent. We actually replied to your email on the exact same day you contacted us, September 3rd. At that time, your order had already been shipped. While we immediately forwarded your new address to the carrier and requested an update, please understand that once a package is in transit, successful address changes cannot be guaranteed. We also advised you to contact the carrier directly to request holding the package at a local pickup point or having it returned to us, as these are the best options in this situation. We have always been here to help and want to ensure your order reaches you safely. Please let us know if there is anything else we can do.