MeowantReviews of meowant.com

Response from MeowantOct 13, 2026

Hi, I'm sorry for the confusion and the worry — I can see why it would be concerning that the litter box itself doesn't appear to have shipped yet. The litter box and the accessories (liners and deodorizer) were shipped separately, which is why you received the liners and deodorizer first. We've sent you an email with the tracking number for the litter box, along with the latest tracking update and estimated delivery date. Please check your inbox, including your spam or promotions folder. If you still can't find the email or the tracking isn't showing any movement, please reply directly to our message and we'll look into it for you right away.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the long wait — I completely understand how frustrating it is to have your order take longer than expected. Due to high demand, SC10 is currently shipping in batches. Orders are being fulfilled in the order they were received, and yours is now on its way. We've sent you an email with your tracking number and the latest tracking update. You will receive it soon. Please check your inbox, including your spam or promotions folder. Thank you for your patience, and if you have any questions about your shipment, feel free to reply to our email and we'll help you right away.

Response from MeowantOct 12, 2026

Hi, I'm sorry for the long wait — I completely understand how frustrating it is to have your order take longer than expected. Due to high demand, SC10 is currently shipping in batches. Orders are being fulfilled in the order they were received, and yours is now on its way. We've sent you an email with your tracking number and the latest tracking update — please check your inbox, including your spam or promotions folder. Thank you for your patience, and if you have any questions about your shipment, feel free to reply to our email and we'll help you right away.

Response from MeowantOct 12, 2026

Hi, I'm sorry your order has been delayed and that the delivery date keeps changing — I completely understand how frustrating that is. We've sent you an email with your tracking number and the latest tracking update. Please check your inbox, including your spam or promotions folder. Based on the current tracking, your package is on its way and should arrive soon. If you don't see our email or the tracking still isn't updating, please reply directly and we'll look into it for you right away.

Response from MeowantOct 12, 2026

Hi, I'm really sorry about the delivery — having your package left upside down on the sidewalk is completely unacceptable, and I understand why you'd be hesitant to even open it. I'll pass this feedback to our logistics team. I want to reassure you about the rattling: some components are packed loosely inside the unit rather than pre-installed, so it's normal to hear them shift during transit. That said, given the condition of the box, I'd still recommend opening it carefully to check whether everything inside is intact and the unit works properly. If you find any damage or anything that doesn't seem right, please let us know right away — our team will take care of it for you, whether that's a replacement, parts, or another solution. Thank you for your patience, and I'm sorry again for the trouble this caused.

Response from MeowantOct 12, 2026

Hi, I'm sorry to hear that your cats aren't using the litter box — I know how frustrating that can be, especially when you've made the switch hoping it would make things easier. We've sent you an email with some tips on helping cats adjust to a new litter box, including using familiar litter, keeping the old box nearby during the transition, and placing the unit in a quiet, accessible spot. Please check your inbox, including the spam or promotions folder. If there is any question, please feel free to reply to our email.

Response from MeowantOct 10, 2026

Hi, I completely understand your frustration. The bags were out of stock for a period, which is why the order was delayed. We did send a backorder notification at the time, and once the stock arrived, the order was shipped out with a shipping confirmation email. According to the tracking, the package was delivered on October 9. That said, I know the review request shouldn't have gone out before your order arrived, and I apologize for the poor timing. I'll also flag this with our team so it doesn't happen again. If you haven't received the package despite the tracking showing delivered, please let me know and I'll look into it right away.

Response from MeowantOct 10, 2026

Hi, I'm sorry for the delayed response, and I understand how frustrating it is to have a leaking unit and not hear back. We've already replied to your emails and are looking into the situation. Please check your inbox, including the spam or promotions folder, and reply directly to our message so we can continue assisting you. In the meantime, if you could share a photo or short video showing where the leak is occurring, that would help us assess it more quickly.