MeowantReviews of meowant.com

Response from MeowantApr 14, 2026

Hi, we’re sorry for the concern and completely understand why this would be frustrating. Your order, placed on March 30th, was a pre-order item. At the time of purchase, the product page indicated an estimated shipping timeframe of 1–2 months. As soon as the item became available, we prioritized your order and shipped it on April 10th. Your package is currently in transit. We've already sent you the tracking details so you can follow its progress. We truly appreciate your patience and understanding, and please don’t hesitate to reach out if you have any questions.

Response from MeowantApr 14, 2026

Hi, we’re sorry for the wait and understand your concern. This order was placed as a pre-order item on March 22. At the time of purchase, the product page indicated an estimated shipping timeframe of 1–2 months. Your order was shipped on April 10th, and it is currently in transit. We understand that waiting can be frustrating, especially with pre-orders, and we truly appreciate your patience. We have sent you the tracking details so you can follow the delivery progress. Please feel free to reach out if you have any further questions—we’re here to help.

Response from MeowantApr 13, 2026

Hi, we’re very sorry for the frustration and understand your concern. To clarify, your order was split into three separate packages. Two of them have already been delivered, and the remaining package—which contains the additional items you mentioned—is still in transit and on its way to you. You should receive it very soon. We sincerely apologize for any confusion caused by the split shipment. We’ve also sent you the tracking information by email Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.

Response from MeowantApr 13, 2026

Hi, thank you for your patience, and we’re sorry for the wait. Your second litter box is on the way. As this litter box is currently only available from our western warehouse, the shipping time is a bit longer than usual. That said, please rest assured it is in transit. We have already sent the tracking number to your email so you can follow the delivery progress. If you’re unable to locate it, please check your spam/junk folder or feel free to reach out to us and we’ll resend it right away. We truly appreciate your understanding and patience, and we’re here if you need any further assistance.

Response from MeowantApr 14, 2026

Hi, we’re very sorry to hear about your experience and understand how frustrating this must feel. We’d like to clarify that we have responded to your emails and reached out to better understand the issue you’re experiencing, as we genuinely want to help resolve it for you. In our reply, we also shared our return policy to assist with your request. The concerns you mentioned (odor, residue, and cleaning experience) are not typical, and in many cases can be improved with adjustments of cleaning time and different litter type. We’d really appreciate the opportunity to troubleshoot this with you and make things right. Please kindly check your inbox (and spam/junk folder just in case) for our previous response. If you’re still not seeing it, feel free to contact us again—we’re here and ready to help, whether that’s resolving the issue or assisting you through the return process. Thank you for your feedback, and we hope to have the chance to turn your experience around.

Response from MeowantApr 13, 2026

Hi, we’re sorry for the confusion and understand your frustration. We did send the shipping confirmation to your email, and we have also replied to your previous message. It’s possible the email may have gone to your spam/junk folder, so we kindly suggest checking there as well. To clarify your order status: your shipment was split into two packages. One package has already been delivered and signed for, while the second package is still in transit and on its way to you. We truly appreciate your patience and understanding. If you’d like, we can resend the tracking details here to make things easier for you. Please feel free to reach out if you have any further questions—we’re here to help.

Response from MeowantApr 13, 2026

Hi, we’re very sorry to hear about your experience and understand your frustration. We’d like to clarify that our 30-day return policy is still fully honored. The reason we requested a short video is to better identify the cause of the leakage and ensure we provide the most appropriate solution for you. While photos are helpful, a video allows our technical team to more accurately assess whether the issue is related to installation, sealing, or a potential product defect. Your case has not been denied—we are simply trying to complete the necessary verification so we can proceed with a resolution as quickly as possible. We truly want to make this right for you. If you’re able to provide the requested video, we will prioritize your case and move forward promptly. If you need any assistance with this, please feel free to reach out to us directly. Thank you for your understanding.

Response from MeowantApr 8, 2026

Hi, thank you for your feedback, and we’re sorry to hear about your experience. We’ve already reached out to you via email with some troubleshooting steps to help resolve the issue. In particular, please make sure that the litter box is placed on a hard, flat surface, as placing it on carpets or mats can affect the weight sensors and prevent the auto-clean function from working properly. We’re here to help and will continue assisting you until the issue is resolved. Please feel free to reply to our email if you need any further support.