MeowantReviews of meowant.com

Response from MeowantMay 15, 2026

Hi, we sincerely apologize for the inconvenience caused by receiving a refurbished unit due to a system error. The issue was quickly identified, and we have ensured it will not happen again. Our after-sales team has already reached out via email and will assist you in resolving this matter, providing a solution that meets your satisfaction. Thank you for your patience and understanding.

Response from MeowantMay 15, 2026

Hi, we’re very sorry to hear about the delivery issue and completely understand your frustration. We have already sent you an email requesting more details so we can verify the situation. Please check your inbox and provide any additional information you can. We are committed to working with you to resolve this issue as quickly as possible.

Response from MeowantMay 13, 2026

Hi, we are sorry to hear that you are dissatisfied with your experience. We have already replied to your emails and are continuing to communicate with you regarding your return request. Our return and trial policy is clearly stated on our official website, including the related return conditions and shipping responsibility, which customers are able to review before placing an order. Once we receive the returned product and our warehouse confirms that the unit has no issues, we will process a full refund for you. We understand your frustration and will continue working with you through email to help address your concerns.

Response from MeowantMay 13, 2026

Hi, we are very sorry to hear about your experience and understand your frustration. Please contact our after-sales email and provide your order information along with photos showing the damaged liner and the current condition of the product. Once we receive the details, we will further check the issue and help provide a solution for you under the warranty policy. We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving our products and service.

Response from MeowantMay 13, 2026

Hi, we are sorry for the frustration caused by this delivery issue. According to our records, the original shipping address on the order was incorrect, and we helped update the address based on the new information you provided before shipment. The package was then shipped to the updated address, and the tracking information shows it was delivered successfully with proof of delivery. If the package was delivered to the wrong location by the carrier, we recommend contacting FedEx directly as soon as possible so they can assist in retrieving the package from the delivery location. We understand how upsetting this situation is and appreciate your patience while working with the carrier to resolve it.

Response from MeowantMay 11, 2026

Hi, thank you for your feedback. We’re sorry for the concern regarding your order delivery. We previously sent you an email with the tracking number and the estimated delivery time. According to the latest tracking update, your package is still in transit and should arrive very soon. Please kindly check your email inbox (including the spam/junk folder) for the tracking details. If you have any questions or need further assistance, feel free to contact us anytime — we’re always happy to help.

Response from MeowantMay 11, 2026

Hi, thank you for your feedback. We’re sorry to hear that the opening did not work well for your cat. For larger cats, we usually recommend choosing a bigger model SC09, which is designed with a wider entrance and more spacious interior to provide a more comfortable experience for bigger pets. We truly appreciate your comments, as they help us improve our products and better guide future customers in selecting the right size for their pets. If you need any assistance choosing the most suitable model, please feel free to contact us, we‘d be happy to help.

Response from MeowantMay 8, 2026

Hi, thank you for your feedback, and we’re very sorry for the frustration this situation has caused. Our customer support team is actively following up on your case and working to resolve the issue as quickly as possible. We understand your concerns and appreciate your patience while we continue assisting you toward a suitable solution. Please rest assured that we take your feedback seriously and are committed to helping you.