Karen
Excellent customer service & product
When I went to order my Meowant through an ad on Facebook, there was only one option…it was for the SC01. I ordered it and hoped that mt largest cat would fit in it. The weight limit mentioned was 16 pounds. I knew my cat was very close to that. After I had placed the order I saw another ad for the SC02 which is supposed to have a larger capacity. I sent a message to customer service and explained the issue. I got a response from Rollanda. She made the change to my order and made sure that I received the correct unit and that it was in the color that I wanted. I bought this to replace a 3 year old LitterRobot. I don’t remember ever seeing the LitterRobot make a complete cycle without stopping at least twice before continuing on. Then it got to the point that it wouldn’t start a cycle unless we pushed reset, then cycle, button. So frustrating when we couldn’t go away over night because it would malfunction. The Meowant runs so smoothly and has not stopped mid cycle, yet!!! Keep up the good work!




