MeowantReviews of meowant.com

I did not get my entire order. Ordered the SC09, with 2 boxes of liners and 2 boxes of Odor Eliminators. Only received the SC09 and 1 box of each of the extras. Order 101577. Great litter box though.

Emailed customer service-awaiting response. Missing an item ordered and not delivered. Waiting for a status update Balance of order received-only odor would be to state that rather than saying order complete and delivered. Was not advised until CS was contacted and tracking # provided. Initial confirmation showed both items shipping with only 1 tracking #.

Had not received a shipping update or reply to my inquiry about my order status since placing it over a week prior. But after a time, a rep did get in touch and sorted out the issue, offering me a discount coupon and getting a new shipment of the products, which so far seem to be working out. Wish the process had been more timely, but I appreciate the effort to correct the issue.

This was the first auto litter box I purchased. It wasn’t working correctly and then about 2/3 weeks after receiving it I was sent a software update and it then functioned well, for about two weeks. I sent an email which was responded to on December 28 basically telling me no one would be in the office until January 3. That’s ok, I get it. But now it’s January 20 and I still haven’t heard anything. Update: just to clarify, I did receive messages basically asking for the same thing, a video and telling me to reboot it which was done numerous times, as those are the instructions in the troubleshooting section. On January 23 we received another email again telling us to reboot it and if that didn’t work to put the device in developer mode and create a log, screen shots were sent to walk us through that process, which we followed and sent. Today is January 28, haven’t heard anything. Update 03/10/26: I changed my review from one star to four stars. I finally got my replacement unit and it works great! The only reason they’re getting four stars instead of five is how long it took to resolve my issue. I will note that for the last month or so, customer service has been very responsive. While it’s frustrating not to be able to call, my emails have been answered within a day, for the most part. Thank you Meowant!

We have been very happy with all the items we have purchased through Moewant. We have three litter boxes, three automatic feeders, and two automatic water fountains. No problems with any of them.

Updating this review after hearing back from the company. We really do love this litter box. It is so easy to use and the cats took to it quickly also. It's 100x's better than the litter robot we had previously. Our frustration and initial one-star review came from trying to work with the customer service chat. It was infuriating. We did finally hear back from someone and they were able to send us a replacement part so that our machine could continue to work - as it was only 6mths old. We appreciated that very much. ----------------------------------------------------------- We LOVE our litter box - it's the best automatic litter box we have ever had. Unfortunately, we have been having a terrible time with customer service. We had an issue with a broken part and could not get anyone to respond to us for over a week. We were trying to find out if we were able to get a replacement part, or if we could use the warranty to get it repaired as our unit is only 6mths old. When I asked repeatedly about this, I couldn't get a clear answer and then I basically got ghosted by them. VERY frustrating and disappointing because the box is top notch as far as functionality, design and overall use.

I was very concerned my cats would be afraid of this litter box. Nope! They have jumped right in and using from the start. Set up was very simple and quick. So far this has been more than satisfactory. Haven't taken the time to set up wifi yet. Hoping that goes well!

Only frustration is that I cant load the Air Pet app on an Android phone.