MeowantWelcome to Meowant! Smart pet products designed to make life easier for you and happier for your cats. Visit our Website Shop Best Seller Contact Us
Meowant (meowant.com) has 4,734 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 697 reviews with 1 star · Clear filters
Kimberly
Leaks urine to underneath the unit which is incredibly difficult to clean and smells up your entire house.
Response from MeowantMay 28, 2026
Hi, we’re very sorry to hear about the issue you’re experiencing. We’ve already sent you an email with troubleshooting steps to help resolve the problem. Please check your inbox and follow the instructions, and don’t hesitate to reach out if you need any further assistance, we’re here to help.
Patricia
I ordered cat litter and did not come with the litter robot.
Response from MeowantMay 27, 2026
Hi, we’re sorry for the confusion regarding your order. As mentioned in the order confirmation email, accessories such as litter or bags are shipped separately from the litter robot and may arrive at different times. We have already sent you the tracking number for the cat litter shipment, and it is currently on the way to you. You should receive it very soon. Thank you for your patience and understanding. If you have any further questions about your order or delivery, please feel free to contact us anytime.
Tara
I haven’t received my order yet.
Response from MeowantMay 27, 2026
Hi, thank you for your feedback and for your patience while waiting for your order to arrive. We have already sent you the tracking information for your package, and according to the latest update, the litter box is still in transit and on its way to you. We understand how excited you are to receive it and truly appreciate your patience during the shipping process. If you have any questions about the delivery status or need further assistance, please feel free to contact us anytime and we’ll be happy to help.
Tina S.
I haven’t received my order yet so I can’t rate it until I get it and try it with my 2 cats.
Response from MeowantMay 27, 2026
Hi, thank you for your feedback and for your patience while waiting for your order to arrive. We completely understand that it’s difficult to provide a product review before you’ve had the chance to receive and try it with your two cats. We have already sent you the package tracking number along with the estimated delivery time through email so you can follow the shipment status at any time. According to the latest tracking update, your order is currently in transit and should arrive very soon. We truly appreciate your support and hope both you and your cats will have a great experience with the product once it arrives. If you have any questions about the shipment, setup, or product usage after delivery, please don’t hesitate to contact us — we’ll be more than happy to assist you.
KRIS
The wrong item was sent
Response from MeowantMay 25, 2026
Hi, we’re sorry for the confusion regarding the item you received. However, after checking your order, we confirmed that the item shipped was the white version of the litter box that you purchased. This model is designed with a mainly white body, while the side parts of the drum and the clips are yellow as part of the product’s original color design. We have also sent you an email with further explanation and details for reference. We truly value your feedback and appreciate the opportunity to clarify this situation. If you still have any questions or concerns after reviewing our email, please feel free to reply to us directly, and our support team will continue assisting you until everything is fully resolved.
Ann
5/13/26 Can not get customer service in chat forum or response to email sent to customer service. 5/25/26 Finally heard from customer service after they saw review at 7:52am asking for information which I gladly provided. Now 2:15pm and still waiting on reply. 6/3/26 Got another reply this morning at 4:39 am. Really disappointed and frustrated with customer service. I would never recommend this product based on customer service experience. The product itself might be nice, but I haven’t been able to get it to work properly.
Response from MeowantMay 25, 2026
Hi, we’re very sorry for the inconvenience and frustration you experienced while trying to contact customer service. After checking our system, we were unable to locate the email you mentioned, and it’s possible that it may not have been successfully delivered to us. However, we have already reached out to you directly and will continue assisting you to help resolve the issue as quickly as possible. Please feel free to reply to our message, and our support team will do their best to provide you with the help you need.
Marc
I have been trying to get a couple of parts for my SO2 and because I purchased it through Amazon the people at Mia want have washed their hands. If it’s not covered under warranty, then I need to purchase the parts. If they can’t help me then who can I go to to purchase those parts Please let me know. Marc Rhodes
Response from MeowantMay 25, 2026
Hi, we’re sorry for the frustration and misunderstanding caused during the support process. We want to clarify that we have not ignored your request or “washed our hands” of the situation. Because your litter box was purchased through Amazon, we do not have direct access to the complete order information in our system. For this reason, your email was forwarded to the dedicated customer service team that handles Amazon after-sales support. They have been actively working to help check the parts availability and provide a suitable solution for you. We truly appreciate your patience throughout this process. Our team is still doing its best to assist you, and we encourage you to continue communicating through the existing email thread so we can help resolve the issue as quickly as possible.
D B.
Only got liners not the actual litter box
Response from MeowantMay 21, 2026
Hi, we’re sorry for the confusion. The order confirmation email noted that accessories may ship separately from the main product. We have already sent you the tracking number for your litter box via email, and the tracking shows that it has been delivered. If you still have not received it, please contact us directly and we will help investigate further. Thank you for your understanding.
