MeowantReviews of meowant.com

Response from MeowantSep 17, 2026

Hi, thank you for your feedback, and I sincerely apologize for the inconvenience and frustration caused by the split delivery of your order. I completely understand your concern, and I would like to clarify the situation for you. Regarding the litter box liners: These are currently on backorder and are expected to be restocked within 15-20 days. We have already sent you a notification email with these details. Please rest assured that as soon as they arrive, we will ship them out to you immediately. Regarding the odor eliminator gel: The reason for the different delivery status is that your large litter box was shipped via FedEx, while the smaller odor eliminator gel was shipped via USPS. Different carriers handle packages differently, which unfortunately led to the address issue with the USPS package. We are currently investigating this with the carrier to resolve it as quickly as possible. We are closely monitoring both issues and will keep you updated via email with the latest tracking information and solutions. We truly appreciate your patience and will make sure everything reaches you safely.

Response from MeowantSep 16, 2026

Hi, thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with both the product and our customer service. Regarding the gap you noticed on the right side panel, we want to clarify that this is a normal and intentional design feature. This clearance is necessary for the drum to rotate properly during the cleaning cycle. Without this gap, the mechanism would not function correctly. This is not a defect, but a standard part of the unit's mechanical structure. We also deeply apologize for the delay in our customer service responses. This is not the level of service we strive to provide, and we are actively working to improve our response times. We appreciate your understanding and apologize again for the inconvenience.

Response from MeowantSep 16, 2026

Hi, we are truly sorry to hear about the trouble you've been experiencing with waste sticking to the drum. We completely understand how frustrating this must be for you and your cat. Please rest assured that this is typically not a product defect. In most cases, waste sticking to the interior walls is caused by the auto-clean cycle being triggered too soon (the timer is set too short), or the cat litter used may not have strong enough clumping or absorbency properties. We have already sent you an email with some helpful tips and troubleshooting steps to resolve this issue. Could you please check your inbox (and spam folder just in case)? If you've tried the adjustments and the problem persists, please reply directly to that email. We are committed to helping you get this sorted out!

Response from MeowantSep 14, 2026

Hi, I am so sorry for the confusion and the frustration this has caused. I completely understand how alarming it is to see a "delivered" status when you haven't received your items. Since your order included multiple products, they were shipped in separate packages. Currently, the tracking for two of the packages shows as delivered. We have just sent an email to you containing the tracking information for all of your packages so you can check the status of each one. Please kindly check your inbox. If you still have any questions or concerns after reviewing the tracking details, please feel free to reply to our email. We are always here to help and will gladly assist you!

Response from MeowantSep 10, 2026

Hi, I completely understand your frustration, and I sincerely apologize for the confusion. To clarify, the replacement part you purchased is specifically for the base unit, and the power adapter is sold separately. We have just sent an email to you containing the direct link to purchase the compatible adapter. Please kindly check your inbox (and your spam/junk folder just in case). We are here to help and want to ensure you have everything you need to get your cat box working again.

Response from MeowantSep 9, 2026

Hi, we sincerely apologize for the extended delivery time. The delay was due to a temporary stock shortage of the deodorizer blocks. Once the inventory was replenished, your order was shipped out right away. We truly appreciate your patience and are sorry for any inconvenience this may have caused. We have sent you an email about this, please kindly check it. If there is further question, please feel free to contact us.

Response from MeowantSep 8, 2026

Hi, I am so sorry for the worry and frustration this delay has caused. I want to reassure you that your order is currently in transit and moving normally. We have just sent an email to you with your tracking number and the latest tracking updates. Please kindly check your inbox (and spam/junk folder just in case). You should be able to see the current progress of your package there. You will receive it soon. Thank you so much for your patience!

Response from MeowantSep 7, 2026

Hi, I am so sorry to hear about the frustrating experience you've had with the flat litter box. I completely understand your disappointment, especially since you love our standard boxes. We have just sent you an email to look into this issue further. Could you please reply to it with a short video showing the problem? This will help us identify the exact cause and provide you with the best solution. We are fully committed to making this right for you!